Today, supervision is no longer limited to the IT world. A growing number of elements essential to the operation of a company's service must be monitored in real time.
Beyond the technical aspect of supervision, and in an increasingly tense operating context, effective presentation of information is essential to guide the teams' interventions at the right time in the right place.
It is in this context, requiring rapid interventions by technicians, that we have set up, for a partner managing airport car parks, a supervision of the various access systems to the car parks.
The case of entry and exit barriers in airport car parks.
An important part of an airport's services, the automated access systems to the car parks are the first and last contact of visitors with airport services, and in the event of malfunctions, can cause many problems for passengers, airlines and the airport with a knock-on effect on all services (delays at baggage drop-off, security checks, boarding, etc.).
At the same time, each access road is a concentrate of technologies to allow a flexible and pleasant service to passengers:
- Ground detection loops,
- Ticket distribution terminals (Ticket availability, real-time coding, etc.)
- License plate recognition camera
- Data logging servers
- Barrier operation
- Operation of the light panels
With ServiceNav, the manager was able to create a map of the different access points and know in real time the status of the access systems from a global point of view while being able to go down to a very local view and start a remote diagnosis in order to send the right intervention team.
Implementation in ServiceNav
The implementation in ServiceNav is carried out in several phases:
- Supervision of all the equipment and services that make up the car park access management system.
- Creation of User Services for each of the kiosks and display, then lanes, then entrances and exits and finally car parks.
- The user service import system available since version 3.12 of ServiceNav has made it possible to create all user services very quickly.
- Implementation on a MAP Dashboard for large screen display
Operation of the intervention team.
On a screen, the team has a map updated in real time of the status of access to the car parks.
The access to the EL car park (green on the map) is degraded, and more specifically the entrance to this car park.
Before sending an intervention team to see the cause, a first analysis is carried out in ServiceNav by opening the dependency map of the user service "Access P EL".
The access to the car park is degraded (orange colour). Indeed all the exits are well functional ("EL - S" user service), but the entrance is degraded.
If we go down the hierarchy, we quickly understand that the problem comes from input channel 2 (User service "EL Channel E 2"), more specifically the Access Terminal that has a fault (User service "ELV2 - Terminal"). ServiceNav even gives us the detail that there are no more cardboard tickets in stock in the terminal (Unit Service "Ticket Status").
The technician will be able to leave with a stock of cardboard tickets to put the terminal back into service very quickly and allow optimal access to the car park for all airport passengers.