Managed Service Providers (MSPs) emerged in the 1990s to remotely manage computer systems. These entities have evolved enormously and face new challenges, particularly with the emergence and expansion of the Cloud. Coservit can help you understand this.
As early as the 1990s, Managed Service Providers (MSPs) came into being. These IT service companies manage their customers' IT systems remotely. Their primary mission is to limit and anticipate incidents that may affect their customers. They also have an advisory role in helping companies improve their information systems and thus make them more productive. Initially, PSMs focused mainly on supervision and remote management of servers and networks.. For several years now, their field of action has evolved. Today, MSPs also manage mobile terminals and offer management services based on SaaS solutions, which allow the supervision of distributed IS, including Public and hybrid clouds. And for this, some companies specialize in specific themes such as cyber security.
Satisfying customers at the heart of the MSP business
To meet the needs in terms of supervision of distributed server environments, the MSPs work with supervision tools with intelligent interfaces. These enable them to always satisfy their customers thanks to a global vision of their activity and to be able to answer their questions and concerns quickly. In the same way, these tools such as ServiceNav of Coservit allow them toexchange relevant information quickly and in real time with the right people. Indeed, by collecting and presenting important data, customer satisfaction increases. Today, thanks to monitoring tools (including data from Public and Hybrid Clouds), MSPs can go even further.
Adding value to reports
ServiceNav provides fully customizable and fully configurable activity reports. This way, when your customers ask you for precise information, you will be able to give them quickly and accompany them to improve their activity/service. These supports are therefore an excellent basis for providing a added value to your services of services. This includes the part about " IT Weather This is a "real-time availability information" tool that provides real-time availability information for enterprise applications, private/public Cloud, etc. Thanks to ServiceNav it is also possible to measure the performance of all your customers and to provide information on the business lines thanks to the various dashboards.
Develop new offers of managed services
To further increase customer satisfaction and service offerings, ServiceNav allows you to analyze all the fundamental metrics for your customers and thus offer them new managed services. In addition to accompanying your customers, you meet future needs that they were not yet aware of. Thanks in particular to the various performance and consumption reports, you are able to propose solutions to increase your customers' business and make them save money, in particular by reducing the costs of technical interventions, but also by anticipating and avoiding malfunctions and unavailability of the IS with the result of an increase in the availability of business applications, customer satisfaction and therefore company performance.
ServiceNav, a proactive approach to IT supervision
The ServiceNav solution provides a global and optimal vision of all layers of the information system: networks, servers, storage, applications, Cloud services, etc. Each player is alerted in real time to any problems related to his field of activity. Thus, the transmission of relevant information is fully automated and can be customized according to the company's needs. Thanks to this intelligent solution, MSPs can thus offer high quality services to their customers and save time in their daily tasks.. ServiceNav is therefore an indispensable tool for proactive supervision.
Would you like to know more about our ServiceNav global monitoring solution? Do not hesitate to contact our team of experts who will be able to answer all your questions.