Managing alerts from your IT supervision

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Lost under the mass of alerts and data collected, many CIOs and other IT managers find themselves overwhelmed, not knowing how to manage and prioritize this flow. How identify false positives and real threats ?

Security is a top priority for many IT managers around the world. But the ever-increasing volume of data collected makes this task difficult. Rigorous organization is essential to anticipate threats. Fortunately, more and more sophisticated tools are being developed to help IT managers.

ServiceNav, a solution for managing security alerts

In order to optimize and simplify this necessary IT supervision as much as possible, Coservit has developed ServiceNav Monitoring. This solution facilitates and prioritizes tasks. ServiceNav Monitoring does not simply list problems that IT managers are left to deal with like many other services. Our solution has the serious advantage of taking into account the context and prioritize alerts according to their impact on the user.

Automated alerts can quickly identify problems and provide better service to customers and employees alike. They save valuable time compared to continuous manual data analysis.

However, it is important to ask yourself the right questions when faced with a computer monitoring alert. Is it a real problem? If so, does it require special attention? Is it an urgent problem? Indeed, not all malfunctions are urgent problems that cannot wait to be treated. It is essential to define upstream which systems are critical and which are not. Qualify safety events and assign them a severity rating.

Then make sure that alerts for the most important services are more sensitive than others.

The health of your IT services in real time

Our ServiceNav Monitoring solution goes further than traditional solutions by offering you a weather forecast for IT services to measure availability and performance. An easy-to-use interface allows you to easily configure the monitoring of your IT services. The intuitive and flexible dashboard offers the possibility to filter malfunctions and to send the right information and alerts to the right person(s).

It is important to make a differentiation between blocking and degrading relationships for a user service. ServiceNav Monitoring uses service thresholds to alert you in real time before the problem becomes critical and allows you to intervene proactively.

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