Your business heavily relies on your ability to monitor the performance of your business processes. These are complex, whether your organisation is involved in logistics, real estate, or financial activities. Your processes are highly digitised: you rely heavily on the exchange of information between internal applications, and with your partners and suppliers in the value chain. These exchanges require constant monitoring at all levels (hardware, software, applications, data flows, automatic processing). The ServiceNav service template catalogue opens up collection possibilities allowing you to gather all relevant data on the health and performance of your IT from a single tool.
At the same time, you feel the need to map the impacts, and synthesize your IS. Thanks to service weather, break down a complex application into impacting elements, whose availability must absolutely be guaranteed, and secondary elements, which you will deal with in a second step. Prioritize alert processing actions.