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Naturex oversees its IS internationally with Coservit's ServiceNav solution.

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Bruno RICHOUX
Product and Service Director

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As an expert in the plant world, Naturex aims to actively contribute to the global transition from synthetic to natural, thanks to an offer geared towards the agri-food, health and beauty markets. Natural colorants and antioxidants, fruit and vegetable specialties, phytoactives, as well as many other plant-based ingredients make up Naturex's offer, and contribute to the development of healthy, authentic and effective products.

Created in 1992, the Group, whose headquarters are historically located in Avignon, France, has grown steadily over the last twenty years and employs 1700 people in some thirty countries.

David Pekmez, Head of Infrastructure in the group, explains why. that led him to choose the ServiceNav monitoring tool and the benefits gained since its deployment.

The context, the needs

Naturex is a full Microsoft account that uses the SCOM monitoring tool. In order to complete this solution, the company has chosen the ServiceNav tool to monitor its entire IS, identify and anticipate critical incidents more quickly while improving internal communication.

What were the main issues for Naturex's IS when you discovered and chose ServiceNav?

"Naturex's IS has 1250 users. We operate in a 100% Microsoft environment with various cloud services such as Office 365 and Sharepoint.

We needed a simple solution that gives the right information at the right time with an overview of all our infrastructures and applications in the different countries.

We were already using SCOM but this tool delivers a lot of technical information, a large amount of alerts in which it is often complicated to find oneself, especially for those who are not IT experts. We therefore needed a tool that provides reliable feedback between true and false alerts. »

Why did you choose ServiceNav rather than another tool? How did it allow you to identify the challenges you were facing?

"Naturex has launched a consultation and has studied the tools proposed by EON. Coservit responded better in terms of functionalities and costs. The solution is robust, stable and rapidly deployable. Today, we are relying on two technologies in parallel, but our entry point for supervision is ServiceNav. Thanks to greater proactivity, we benefit from better monitoring and team productivity is optimised.

One of the strengths of the solution is the simplicity of the product. ServiceNav is as simple to set up as it is to use. In just two weeks, thanks to the support and responsiveness of Coservit's teams, the solution was deployed. 

We were therefore looking for an easy-to-use solution with high value-added reporting to measure and report on the availability of IT infrastructure and services.

In addition, we wanted to be able to obtain a service level per country and an overall service level. »

What is the added value of the ServiceNav solution for your teams?

"ServiceNav has become an internal communication tool. The instrument panels Intuitive and customizable to make it easier for teams to understand.

Thanks to the Services weatherthe trade has a very visual representation of the availability of services. It changes the way you look at it. We take a proactive approach by providing information, moreover by site and by service. We are moving away from the classic vision of a support service".

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