ServiceNav offers a functionality to open tickets in your ticketeing tool (ITSM) directly from the operation of your supervision!
Objectives
- Avoid double entry: Acknowledgement in ServiceNav and tickets in ITSM
- Track in your ITSM all of your customers' incidents
- Know the time spent by technicians on incidents (entered in ITSM)
Operation
It takes only 2 more clicks than an acknowledgement to open the ticket in your ITSM.
In less than 20 seconds, a ServiceNav alert is transferred to your ticketing tool:
You can find all the information on how ticketing integration works at our documentation
