News

Open your tickets directly from ServiceNav

2017 04 07 10 48 20
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Fabrice LAMBERT
Team Leader

Do you need help?

ServiceNav offers a functionality to open tickets in your ITSM tool directly from the operation of your supervision!

Objectives

  • Avoid double entry: Acknowledgement in ServiceNav and tickets in ITSM
  • Track all your customers' incidents in your ITSM
  • Know the time spent by technicians on incidents (entered in the ITSM)

Operation

It takes only 2 clicks more than an acknowledgement to open the ticket in your ITSM.

Within 20 seconds, a ServiceNav alert is transferred to your ticketing tool:

Find out more about how ticketing integration works in our documentation

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