ServiceNav offers a functionality to open tickets in your ITSM tool directly from the operation of your supervision!
Objectives
- Avoid double entry: Acknowledgement in ServiceNav and tickets in ITSM
- Track all your customers' incidents in your ITSM
- Know the time spent by technicians on incidents (entered in the ITSM)
Operation
It takes only 2 clicks more than an acknowledgement to open the ticket in your ITSM.
Within 20 seconds, a ServiceNav alert is transferred to your ticketing tool:
Find out more about how ticketing integration works in our documentation
