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Application performance: when technical supervision and application supervision become one

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Fabrice LAMBERT
Team Leader

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In IT, IT supervision began with the supervision of internal servers and more recently of hosted servers and IaaS and PaaS services. This supervision is essential and gives the technical teams great means of diagnosis: CPU, Ram, Services, Network, Hardware, OS, Database, Applications, ...

This is often enough to know whether an application is functional, or even degraded in terms of usage, and the ServiceNav weather forecast illustrates this to users: whether it is in OK, degraded or interrupted state.

Despite operating as expected from a "technical" perspective, with a set of elements in the standards, some users may express slowness in performing specific tasks. Or more generally, it can be interesting to see if an application is available from a "user" perspective.

It is at this point that "synthetic monitoring" or "supervision by application scenario" comes into play and will be linked to the supervision of the information system.

Thanks to the new partnership between Coservit and ip-label, ServiceNav now integrates ip-label products: Datametrie and Newtest!

Retrieving the results of the application scenarios executed by Datametrie or Newtest in ServiceNav is therefore done in a few clicks, without any additional development. It is then possible to integrate the status of the scenarios into the ServiceNav service meteorology and to compare the application performance with the server performance in order to have an accurate diagnosis.

A clear vision for users

By integrating "synthetic monitoring" bricks within the service weather, it is possible to give users a clear and precise vision of the functioning of their application. Application supervision by Datametrie or Newtest, like IT supervision, becomes dependent on the service weather in the same way as service weather.

The application is completely unavailable or slowed down on the supervised scenarios? The alert is given in the service weather!

The database or an essential service is stopped with an impact for the users? The alert is given in the service weather!

Further analysis for technical teams

Difficult for an application manager to identify the cause of certain slowness reported by users, especially when it is not permanent (do you really know users who give you the time and the precise action of the slowness?).

By putting application supervision on a specific scenario, it is possible to compare execution times with technical indicators and to more easily identify the cause of delays.

With ServiceNav and Dataviz dashboards, this can be done in a matter of minutes without difficulty. This saves time for the technical teams and is more comfortable for users.

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