New version 2.12

Mapping of user service dependencies


In summary

In this version, more 120 functional and technical evolutions and patches have been made. This update will be deployed Tuesday 17/03 at 8pm.

This operation will last maximum 120 minutes.

Connection to the application will not be possible during this period.

The monitoring service (notification, data collection) will not be impacted at all.

You will find below the details of this new version.



Web App

  • [User Services] Dependency Mapping. To open the map click directly on the service weather icon (Sun, Cloud, Rain). This new feature allows you to see at a glance the blocking elements for the operation of your IT services.
  • [Reporting] Performance report available in csv. It also includes peak time !
  • Industrialization of the service model repository in order to update non-SaaS platforms more quickly.
  • [Commands] Export command definition to JSON format via web interface

Viadéis™ Services Box

New service models :

  • [Plug-in] Generic SNMP Counter Probe
  • [Plug-in] Citrix:
    • max login time
    • average logon time
  • [Plug-in] Zimbra - services status
  • [Plug-in] Generic linux command : allows to execute a command and to search a string in its return.
  • [Plug-in] Alcatel OmniAccess Wireless Controller
    • External cards status
    • Signal noise ratio for access points
    • Radio usage for access points
    • Access points status
    • Connected users
    • License status
    • License status
    • Power supply status
    • Fan status
    • Memory usage
    • Flash memory usage
    • CPU load
    • Temperature
    • Inventory
  • [Plug-in] MS-WIN-DHCP: Support for devices on Windows Server 2012
  • [Plug-in] Oracle:
    • Process Utilization Rate
    • Data buffer cache utilization rate
    • Library cache usage rate
    • Dictionary cache usage rate
    • Rate of obtaining locks
    • Reloading rate in APG
    • Sort ratio in memory in the PGA field
    • Number of objects with obsolete statistics
    • Free space fragmentation index for all tables
    • Fragmentation index of the free space of a table
    • I/O balance on data files for all tables
    • The balance of input-output on the data files of a table
    • Ratio of the number of data files to the maximum number for a database
    • Free disk space flash recovery area
    • Collection of the soft parse ratio indicator
  • [Plug-in] Infoblox DDI Trinzic:
    • Inventory
    • Node replication status
    • Status of hardware and software services
    • Number of responses with invalid port and TxID
    • DNS query counters on non-existent records
    • DNS query counters on non-existent domains
    • Counters of failed DNS queries
    • Latency of authoritative DNS responses
    • Latency of non-authoritative DNS responses
    • Number of responses with invalid port
    • Number of responses with invalid txID
    • Number of DHCP requests received
    • Memory usage rate
    • DHCP lease usage rate
    • CPU utilization rate
    • Temperature
  • [Plugin] EMC:
    • Checking the event log
    • Checking the status of the encryption key
    • Checking the status of data replication sessions
    • Checking the status of HyperV datastores
    • Checking the status of Microsoft Exchange 2010 virtual disks
    • Checking the status of Microsoft Exchange 2007 virtual disks
    • Checking the status of Microsoft Exchange 2010 resources
    • Checking the status of Microsoft Exchange 2007 resources
    • Checking the status of VMFS VMWare datastores
    • Checking the status of VMWare NFS datastores
    • Checking the status of iSCSI virtual disks
    • Checking the status of file shares
    • Checking the status of network ports
    • Checking the status of iSCSI nodes
    • Checking the status of file sharing servers
    • Check license status by feature

Viadéis™ Services Agent

  • [Plug-in][Agent] NTBackup monitoring

Viadéis™ API Services

  • [Web Service] Add maintenance
  • [Web Service] Modify maintenance
  • [Web Service] Delete Maintenance
  • [Web Service] List maintenance


Web App

  • [Reporting][Performance] Ability to output a report without displaying the availability rate. Example: Output a report only on the status of backups.
  • [Census] Evolution of the census insertion to retrieve the following information:
    • Number of hearts
    • RAM size

Viadéis™ Services Box

  • [Plug-in] Evolution of the getStatus for the recovery of thresholds in the CoservitAPI library
  • [Plug-in] MS-WIN-Counter-CurrentUsage
  • [Plug-in] MS-WIN-Counter-TSE-TotalSessions
  • [Plug-in] DHCP: adding thresholds and taking into account particular zones

Viadéis™ Services Agent

  • [Plugin] [Agent] Symantec Backup: added scheduling parameter

Viadéis™ API Services

  • [Web Service] Evolution of web services to prepare the next version of the mobile application

Service Templates

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