ServiceNav 3.13

New plugins, New Report and Use of Cloud subscriptions in user services

24/01/2018

New

In summary

For this last major release of 2017, more evolutions for ServiceNav.

Do you need to analyze your service center activity or illustrate to your customer the correct and quick handling of events that occur on their infrastructure?

The activity report (Beta) allows you to answer his questions by analyzing the activity of your service center: Number of "Alert" and "Critical" incidents, rate of acknowledgment or opening of tickets*, average time to respond.

This report in Beta version will have ergonomic corrections in the next versions

Need to integrate a cloud service subscription into a user service?

It's now possible! Add a subscription to a cloud service as a dependency of a user service.

This way you can offer your customers or sites a full user service display, part of which depends on a cloud service.

 

And as with each version, enjoy new plugins

Finally, the effort to location of English language plug-ins continues.

About 40 functional evolutions, technical evolutions and patches have been realized.

The update on ServiceNav SaaS will be communicated separately.

The entire Coservit team wishes you a happy holiday season.

You will find below the details of this new version.

Service Models

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Florian Mattes
Product Manager ServiceNav

Our other releases notes

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Our latest webinar

ServiceNav at the Microsoft LAB: the meeting place for the public sector

19/10/2021

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