ServiceNav 3.17

ServiceNow Integration - SFTP-File-Freshness - Upgrades to existing plug-ins



In summary

In this new version, we offer you the integration with ITSM ServiceNow

  • Creating a ticket on receipt of payment
  • Ticket status tracking from ServiceNav
  • Historizing Tickets in the Equipment/Service Master Record

New features related to plug-ins are also available:

  • Evolutions on Kaspersky-KAV-Enterprise-Updated-Agent and IBM-Blade-Power-Supply
  • New plug-in: SFTP-File-Freshness , to analyze the freshness of a file on SFTP, based on a period of analysis.

Service Templates

Florian Mattes
Product Manager ServiceNav

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