ServiceNav 3.17

ServiceNow integration - SFTP-File-Freshness - Evolutions on existing plug-ins

01/06/2019

Dataviz

In summary

In this new version, we offer you the integration with ITSM ServiceNow

  • Creation of a ticket on acknowledgement
  • Tracking ticket status from ServiceNav
  • Logging of tickets in the equipment/department record

New plug-ins are also available:

  • Developments on Kaspersky-KAV-Enterprise-Updated-Agent and IBM-Blade-Power-Supply
  • New plug-in: SFTP-File-Freshness, to analyze the freshness of a file on SFTP, according to a period of analysis

Service Models

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Florian Mattes
Product Manager ServiceNav

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