Mapping module - features Support - plugins
ith version 3.4.0, the cartography module allows you to model and visualize equipment and services in real time, on a map-like dashboard. This version also marks the development of essential functionalities on the Customer Care axis: creation and modification of requests by the technician, creation of a request on a child company by the customer.
Finally, new unit service models covering various technologies are available: EMC AVAMAR, CITRIX-Netscaler, Nutanix, etc.
About 110 functional evolutions, technical evolutions and patches have been carried out.
The update on ServiceNav SaaS will be the subject of a separate communication.
You will find below the details of this new version.