ServiceNav 4.1

ServiceNav's widgets offer, introduced in version 4.0is now isoperimeter in relation to the carousel of dashboards.

It is therefore possible (and advisable!), in a few clicks, to migrate your dashboards into a Dataviz.

This can be an opportunity to question and optimize your control screens, using the new possibilities brought by Dataviz.

ServiceNav's must-have dashboard has been redesigned as a widget to become a highly efficient operating tool.

Multi-column sorting, show/hide columns, acknowledgment, detail and number of an attached ticket, column resizing, paginated view, full screen mode ... the only thing it doesn't do (yet) is coffee!

The map arrives in the widget library. This widget groups together the "Equipment (map)" and "Weather services (map)" content models and includes the functioning of the latter, with more up-to-date ergonomics.

Porting of the historical dashboard to a widget, for high-level multi-site/multi-client monitoring

Widget porting of the historical dashboard, for the supervision of a client or internal perimeter, by theme (disk, CPU, ...) or area of expertise (application, infra, system)

Find these new widgets in detail in the widget library.

Dashboard duplication

The duplication of a Dataviz dashboard is now available, via a button. When duplicating, it is possible to modify the name.

Timed scrolling

It is now possible to launch the timed display of a list of Dataviz dashboards, using a button present in RUN mode.

The delay before changing the dashboard is configurable in the ServiceNav administration: 1, 5, 10 or 15 minutes.

Adding an image as a widget title

The title area of a widget can now contain an image. This is very relevant for monitoring specific applications or technologies, which will be easily recognizable by their logo, within the dashboard. Only the link is filled in, the images must be hosted on a third party web space and accessible to the users displaying the widget.

Public/Private Mode

When creating a Dataviz dashboard, it is now possible to select the "private" mode. A dashboard in private mode will only be visible to the creating user, and may contain private content templates (e.g. a status list, defined as "private" in Configuration > Reporting).

As we announced in the release note of our version 4.0 The Ubuntu 12.04 LTS version on which the ServiceNavBoxes were based is no longer updated and supported since April 2017 and full support for these boxes will be discontinued according to the announced plan (more updates of the ServiceNavBoxes as of 01/06, more feedback as of 01/09).

To help you to anticipate this migration and to know the box park to migrate, we will add a checkpoint on all the auto-supervisions indicating the OS version of the box.

• CRITICAL (Red) if the ServiceNavBox is based on Ubuntu 12.04
• OK (Green) if the ServiceNavBox is based on Ubuntu 16.04

Important : This will have an impact on your dashboards, depending on their configuration, which will present alerts following the upgrade. These alerts correspond to SNB version 12.04 associated with your sites and/or customers.

For our customers supervising several dozen/hundreds of customer boxes, and if the boxes are not migrated, this can have a significant impact on the display of dashboards and the elements to be taken into account by the incident monitoring teams.

Since the previous version, we propose a script to facilitate this migration. Let yourself be guided by the documentation.