ServiceNav 4.11

Import of equipment/services, evolution of ARTIS / DCS integration

05/08/2020

New

Import and update of equipment/services

Simplify your mass import and update actions with this new integrated feature!

An error during import? Download the error logs and adjust your source file.

Import interface

Use cases Whether you are an MSP or an end customer, whether you are launching a project, integrating or updating a park, the import and update tool will save you precious time in the configuration of your supervision.

A few examples:

  • Integration of a new customer from a competitor's tool
  • Mass update of arguments or labels, mono or multi-client
  • Standardization of equipment and service names

 

Find the complete documentation of this feature: documentation.

Enhancement

Linking an acquittal to an existing ticket - ARTIS 3.0

ITSM integration with ARTIS and SNCC is evolving!

It is now possible to link an acquittal to an existing ticket.

Link acquittal

link 1 1

Use cases : saving time and traceability for the operating team, when acknowledging alerts related to a single problem, for which a ticket already exists.

Enhancement

Dataviz: simplification of rules

Change management for Dataviz dashboards has been simplified.

Any modification made in EDIT mode of a dashboard is now applied to all users, as well as on the Dashlink if the dashboard is shared.

Changes made in RUN mode are lost when the page reloads.

Service Templates

New
  • OS

A-MS-WIN-Check-Files-Age

Scans on a Windows operating system the files in a directory and alerts if the last modification date of one of them is before a given date, obtained by removing the time period configured at the check date. Configuration: names of the files to be analyzed ('*' character supported), alert threshold (time period), critical threshold (time period). This model uses the Windows Standard supervision account.


  • Storage - Storage

HP-MSA 1050-vDisk-Status

Analyzes the state of virtual disks (vdisks) built from the physical disks in the array. Configuration: HTTP/HTTPS user account and password, HTTP/HTTPS port.


  • Virtualization - Hyperconvergence

Nutanix-Cluster-VM-Count

Collects the number of VMs in a Nutanix cluster. Possibility of filtering on the cluster name. An alert is triggered if the number of VMs exceeds the thresholds. Configuration: API login to connect to the Nutanix prism, password to connect to the Nutanix prism, port to connect to the Nutanix prism, cluster name, alert threshold, critical threshold.


  • Virtualization - Hyperconvergence

DATACORE-API-PhysicalDisk

Collects the status and metrics of physical disks configured on a DataCore SANsymphony server through the DataCore Web Service (version 10 PSP 9 and higher). Configuration : Web Service address, account and password of a user with read rights, white list, black list, metrics to be collected, operations to be performed on collected metrics, alert and critical thresholds, metric prefix and metric name, unit of metrics, display of the unique identifier of each DataCore object.


  • Virtualization - Hyperconvergence

DATACORE-API-Port

Collects the status and metrics of SCSI ports configured on a DataCore SANsymphony server through the DataCore Web Service (version 10 PSP 9 and higher). Configuration : Web Service address, account and password of a user with read rights, white list, black list, metrics to be collected, operations to be performed on collected metrics, alert and critical thresholds, metric prefix and metric name, unit of metrics, display of the unique identifier of each DataCore object.

Enhancement
0
Florian Mattes
Product Manager ServiceNav

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