ServiceNav 4.11

Simplify mass import and update actions with this new built-in feature!

Errors during import? Download the error logs and adjust your source file accordingly.

Use case: whether you are an MSP or an end customer; launching a project, integrating or expanding an existing estate, the import and update tool will save you precious time in configuring your monitoring.

Some examples:

• Migrating a new customer from another monitoring tool
• Mass update of arguments or tags, single or multi-client
• Standardization of host and service names

View complete documentation of this feature: here.

ITSM integration with Artis & SNCC has evolved!

It is now possible to link an acknowledgment to an existing ticket.

Use case: saves time and improves traceability for the operations team, when acknowledging alerts related to a single problem for which a ticket already exists.

Dashboard modification management for Dataviz dashboards has been simplified.

Any modification made in EDIT mode to a dashboard is now visible to all users, as well as on the Dashlink if the dashboard is shared.

Changes made in RUN mode are lost when the page reloads.