ServiceNav 4.11

Import of equipment/services, evolution of ARTIS / SNCC integration

05/08/2020

New

Import and update of equipment/services

Simplify your bulk import and update actions with this new integrated feature!

An error during the import ? download the error logs and adjust your source file.

Import interface

Use cases Whether you are an MSP or an end customer, whether you are launching a project, integrating or updating a park, the import and update tool will save you precious time in configuring your supervision.

Some examples:

  • Integration of a new customer from a competing tool
  • Mass update of arguments or labels, single or multi-client
  • Standardization of equipment and service names

 

Find the complete documentation of this feature : documentation.

Update

Link an acknowledgement to an existing ticket - ARTIS 3.0

ITSM integration with ARTIS and SNCC is evolving!

It is now possible to link an acknowledgement to an existing ticket.

Linking acquittal

link 1 1

Use cases Time saving and traceability for the operations team, when acknowledging alerts related to a single problem, for which a ticket already exists.

Update

Dataviz: simplifying the rules

Change management of Dataviz dashboards has been simplified.

Any modification made in EDIT mode of a dashboard is now applied to all users, as well as on the Dashlink if the dashboard is shared.

Changes made in RUN mode are lost when the page is reloaded.

Service Models

New




Update

Our other releases notes

Our latest articles

Our latest webinar

Mutuals: how to control your supervision costs and optimize your RoI?

Do you need help?

en_GB

Welcome to ServiceNav!

Do you need some help? More information about our products? Write to us!
You have taken note of our privacy policy.
We use cookies to ensure the best experience on our site. If you continue to use this site, we will assume that you are satisfied with it.

Reserve your place

You have taken note of our privacy policy.