ServiceNav 4.11

Hosts/services import, ARTIS integration improvement, Dataviz improvements, Service Templates

05/08/2020

New

Hosts/services import and update

Simplify mass import and update actions with this new built-in feature!

Errors during import? Download the error logs and adjust your source file accordingly.

Import interface

Use case: whether you are an MSP or an end customer; launching a project, integrating or expanding an existing estate, the import and update tool will save you precious time in configuring your monitoring.

Some examples:

  • Migrating a new customer from another monitoring tool
  • Mass update of arguments or tags, single or multi-client
  • Standardization of host and service names

 

View complete documentation of this feature: here.

Enhancement

Linking an acknowledgement to an existing ticket - ARTIS 3.0

ITSM integration with Artis & SNCC has evolved!

It is now possible to link an acknowledgment to an existing ticket.

Link acquittal

link 1 1

Use case: saves time and improves traceability for the operations team, when acknowledging alerts related to a single problem for which a ticket already exists.

Enhancement

Dataviz: configuration enhancement

Dashboard modification management for Dataviz dashboards has been simplified.

Any modification made in EDIT mode to a dashboard is now visible to all users, as well as on the Dashlink if the dashboard is shared.

Changes made in RUN mode are lost when the page reloads.

Service Templates

New




Enhancement
0
Florian Mattes
Product Manager ServiceNav

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