ServiceNav 4.12 Improvements to configuration and time to resolve issue Drilldown MAP | Criticality | Import rollback



Drilldown MAP


Reduce your incident resolution costs by accelerating root cause identification

The MAP widget now incorporates a Drilldownfeature allowing you to quickly drill down from a macro view to a fine-grained MAP concerning the target object.


Use case: in charge of operating on complex systems and applications, you need, from a global view of your IT, to quickly and visually drill down to the element(s) responsible for the unavailability of a service.

The hierarchy of dependencies (IT service weather) is insufficient to present, on the same screen, heterogeneous and unconnected services and hosts.


Status list - added criticality column


Continuing our aim of assisting and accelerating the time to resolve the most critical incidents, we have added the display of criticality to the status list widget.

It is now easier to prioritise the handling of alerts in favour of hosts and services that have the greatest impact on your IT.


Imports - Rollback management


Now you have the right to make a mistake!

The mass import and update feature, introduced with version 4.11now offers the ability to rollback an import operation.The mass import and update feature, introduced with version 4.11, now offers the ability to rollback an import operation..



Internet Explorer 11 and Edge (Legacy) support phased out

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Following Microsoft's announcements concerning the phasing out of IE11/Edge Legacy compatibility for its Office 365 suite, and in view of the usage observed among our user base, we have chosen to gradually depreciate the support of these browsers by ServiceNav.

As of January 2021new developments will be tested on the following browsers:

  • Mozilla Firefox
  • Google Chrome
  • Edge (Chromium based)

Bugs specific to IE11/Edge Legacy will no longer be fixed.


End of life of ServiceNav Boxes Ubuntu 12

We will no longer support or guarantee the proper functioning and uploading of data from the ServiceNav Boxes under Ubuntu OS 12.04, from 01/02.

If you haven't already done so, please contact your technical contact or our support team to find out how to migrate the remaining collectors within your environment.

Service Templates

Florian Mattes
Product Manager ServiceNav

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