ServiceNav 4.13

2-factor authentication, import/ export improvements, docker service templates

12/01/2021

New

Two factor authentication (2FA)

File 1@4x

Strengthen the security of your user account

The arrival of 2-factor authentication in ServiceNav ensures secure user access. Whether you're a fan of Microsoft Authenticatoror any other authentication application that supports the Time-based One-Time Password (TOTP) standard, you can now enable this feature in your user settings. Use case: you have powerful user rights in ServiceNav, and wish to secure your access as much as possible in mitigation of credential theft.   

Enhancement

Export/Import Improvements

Easy configuration

We have made it our goal to make your life easier when you are working on the integration or updating of large infrastructure estates. From now on, all the configurable fields for hosts and services are available to export and import. Use case: you want to configure mass notification policies, with management of escalation levels and contacts, in a multi-customer/multi-site context, as efficiently as possible.

ANNOUNCEMENT

REMINDER - Internet Explorer 11 and Edge (Legacy) support phased out

mg 465c1a63 f2d9 44c6 9ada w1000h542 sc Following Microsoft's announcements concerning the phasing out of IE11/Edge Legacy compatibility for its Office 365 suite, and in view of the usage observed among our user base, we have chosen to gradually depreciate the support of these browsers by ServiceNav. As of January 2021new developments will be tested on the following browsers:

  • Mozilla Firefox
  • Google Chrome
  • Edge (Chromium based)

Bugs specific to IE11/Edge Legacy will no longer be fixed.

ANNOUNCEMENT

REMINDER - End of life of ServiceNav Box Ubuntu 12

We will no longer support or guarantee the proper functioning and uploading of data from the ServiceNav Boxes under Ubuntu OS 12.04, from 01/02. If you haven't already done so, please contact your technical contact or our support team to find out how to migrate the remaining collectors within your environment.

Service Templates

New
  • Application

Global-API-Value

Allows to supervise, in a generic way, any API in REST (Json) format with numerical returns, by GET or POST requests. The service allows you to retrieve, if necessary, an authentication with the call from another EndPoint. Retrieves field values according to white/black lists, and compares them to thresholds


  • Application

Global-API-Status

Allows to supervise, in a generic way, any API in REST (Json) format with text returns, by GET or POST requests. The service allows you to retrieve, if necessary, an authentication with the call from another EndPoint. Retrieves field values according to white/black lists, and compares them to the expected mappings.


  • Application

Docker-Container-MemUsage

Collects the memory usage rate of a Docker container. Changes state according to thresholds. Configuration: Connection API with ip address, port, white list, black list, alert threshold, critical threshold.


  • Application

Docker-Container-Status

Checks the status of each supervised Docker container via the API. (Can be created|restarting|running|removing|paused|exited|dead) Configuration: IP address, port, security type, name of the container(s) to be controlled separated by a comma, OK, WARNING and CRITICAL mappings (Status value --> status returned)


  • Storage - Storage

HP-3PAR-VirtualVolumes-Size-ssh

Checks the usage of a virtual volume in an HP array 3per Configuration: SSH user, SSH password, SSH port, volume names


  • Application

RedHat-OpenShift-RAM

Returns, in MB, the amount and % of RAM used by the pod(s) or node(s) on the host. Configuration Token, Host, Environment, Subject, Alert Threshold, Critical Threshold, White List, Black List. If pods or nodes in the perimeter are inaccessible, they must be filtered (via white list or black list).

Enhancement
0
Florian Mattes
Product Manager ServiceNav

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