New
Double authentication (2FA)
Strengthen the security of your user account
The arrival of the double authentication in ServiceNav is the assurance of a protected user access. Whether you are a fan of Microsoft Authenticatoror any other authentication application that supports the TOTP (Time-based One-Time Password) standard, you now have the option of enabling this feature in your user settings. Use cases : you have major user rights in ServiceNav, and want to secure your access as much as possible, in case your login details are stolen.
Update
Export/import enrichment
Easy configuration
We wanted to make your life easier when you are working on the integration or update of large fleets. From now on, all the configurable fields, for equipment and their services, are available in export and import. Use cases : You want to set up mass notification policies, with escalation levels and contacts, in a multi-client/multi-site context, with maximum efficiency.
Announcement
REMINDER - Progressive end of Internet Explorer 11 and Edge (Legacy) support
Following Microsoft's announcement of the gradual end of IE11/Edge Legacy compatibility for its Office 365 suite, and in view of the practices observed in our user base, we have chosen to gradually depreciate the support of these browsers by ServiceNav. As of January 2021The new developments will be tested on the following browsers:
- Mozilla Firefox
- Google Chrome
- Edge (Chromium base)
Bugs specific to IE11/Edge Legacy will no longer be fixed.
Announcement
REMINDER - Ubuntu 12 ServiceNav Box end of life
We will no longer support or guarantee the proper functioning and data upload from ServiceNav Boxes running Ubuntu 12.04 OS, as of 01/02. If you have not already done so, please contact your technical contact or our support team to find out how to migrate the remaining collectors in your fleet.
Service Templates
Applicatif
Global-API-Value
Allows to monitor, in a generic way, any API in REST format (Json) with numerical returns, by GET or POST requests. The service allows to recover, if needed, an authentication with the call of another EndPoint Retrieves field values according to white/black lists, and compares them to thresholds
- Applicatif
Global-API-Status
Allows to monitor, in a generic way, any API in REST format (Json) with textual returns, by GET or POST requests. The service allows to recover, if needed, an authentication with the call of another EndPoint Retrieves field values according to white/black lists, and compares them to expected mappings.
- Applicatif
Docker-Container-MemUsage
Collects the memory usage of a Docker container. Changes state according to thresholds. Configuration: Connection API with ip address, port, whitelist, blacklist, alert threshold, critical threshold.
- Applicatif
Docker-Container-Status
Checks the status of each monitored Docker container, via the API. (Can be created|restarting|running|removing|paused|exited|dead) Configuration: IP address, port, security type, name of the container(s) to be monitored separated by a comma, OK, WARNING and CRITICAL mappings (value Status --> status returned)
- Storage - Storage
HP-3PAR-VirtualVolumes-Size-ssh
Verifies the use of a virtual volume of an HP 3-by Configuration array: SSH user, SSH password, SSH port, volume name
- Applicatif
RedHat-OpenShift-RAM
Returns, in MB, the amount and % of RAM used by the pod(s) or node(s) on the host. Configuration Token, Host, Environment, Object, Alert threshold, Critical threshold, White list, Black list. If pods or nodes in the perimeter are inaccessible, they must be filtered (via whitelist or blacklist)
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