ServiceNav 4.14

AIOps - Threshold recommendations, new format for Availability report, strict search, Graph widget enhancements

01/03/2021

New

Individual threshold recommendations

reco ServiceNav pursues its AIOps strategry through the provision of Individual threshold recommendations. The reduction of false positives is a major challenge for any monitoring solution operator. Reducing these alerts requires correct, fine adjustment of thresholds, often based on experience. And this is exactly what we now offer.

Based on an analysis of three months of daily dataThe threshold recommendation proposes, for a host or service, and each of its metrics, suggested adjusted thresholds.

This feature is currently available in SaaS, and will be gradually deployed on dedicated platforms, upon activation of Bigdata functionality.

New

Availability report - new format

report available The availability report has been completely updated. Modern and clear, it supports overview and customer-oriented representation of availability information relating to your User Services and Hosts. The following information is displayed:

  • Worst 10 User Services/Hosts
  • For each element
    • Availability (current period + last 6 months)
    • Unavailability (current period + last 6 months)
    • Performance (time spent in each status)
    • Maintenance (number and total/average duration over curent period)

Use case: : a CIO wishing to have supporting information for internal meetings or an MSP providing regular SLA follow-up reports to its customers.

Enhancement

Import of equipment - creation of unit services

It is now possible, when importing equipment, to check the box " Manage services associated with equipment models" .

If equipment templates are specified on the inserted/updated equipment, the services associated with these templates are automatically created during the import.

This saves a lot of time when setting up model-based supervision of a park.

New

IT monitoring - strict search

strict The search field of the main IT monitoring page now offers a "strict" option. When this option is activated, the search is carried out strictly on the value of the field. For example, "192.168.1.12" will not return "192.168.1.12" and "192.168.1.121", but only "192.168.1.12". In strict search, it is possible to use the wildcard character %. Use case: : search for a host by its exact IP or name. This feature is currently available in SaaS, and will be gradually deployed on dedicated platforms, upon activation of Bigdata functionality.

Enhancement

Multi-metric Graph widget - clickable legends

The Multi-Metric Graph Widget Legend is now clickable. Detail sheet access is now easier from a Dataviz dashboard.

Enhancement

Service notifications - display of tags

Service notifications now display tags, if the host has them. The format is as follows: "Host labels: label 1, label 2, ...". Use case: The new system will allow for easier categorization of alerts related to services.

Enhancement

ServiceNow integration - link to an existing ticket

servicenow We enhance the ITSM integration with ServiceNowby supporting the linking of an acknowledgement to an existing ticket. Use case: Reduce the administrative burden of ticket entry/cleaning by associating multiple alerts, related to the same cause, with a single ticket.

Enhancement

Dataviz becomes the default tab

From this version on, the Dataviz tab is displayed by default when "Dashboard" is configured as the default page in a user profile. This change is in line with our desire to replace the "Classic" dashboard with Dataviz , insofar as it offers all the functionalityof "Classic" dashboards and much more.

Patch

Developments on the declaration and removal of maintenance

It is no longer possible to delete a maintenance if it is not correctly declared on the ServiceNav Box. The system therefore becomes less flexible, but more accurate, by basing the display on the information returned by the ServiceNav Box. Functional impact: when trying to delete a maintenance, a message may appear forbidding this deletion and indicating the procedure to follow.

Enhancement

Complete list of developments

VSWA-25773 /services_monitoring - GET - list - wildcard
VSWA-25778 /services_monitoring - GET - list - advanced mode
VSWA-24180 /companies - GET
VSWA-23634 /maintenances - GET
VSWA-26824 Notification Commands - Name Locator and Harmonization
VSWA-24274 Box] Action template call_url_host and call_url_service - added criticality as available macro
VSWA-23810 [BI-ETL-DW] Evaluate the gain of parallelisation of Job alerts queries
VSWA-27982 Storm] Error message handling for update attribute
VSWA-27173 Script initall_synchronization - allow synchronization of tickets only
VSWA-25556 Status List - Sorting on the Equipment/Service Criticality Column
VSWA-22968 Status list - Default column size
VSWA-25534 Graph widget - stretch value in multi-metric mode
VSWA-22969 Asset Tracking by Service Category - Default Column Size
VSWA-25062 Widget Graph - multi-metric - evolution of the legend
VSWA-25061 Widget Graph - configuration modal - place the buttons to the right of the line
VSWA-24195 User Service Widget - Make the "Availability Rate" column visible by default and hideable
VSWA-25899 List of statuses - Filter on ticket presence + UI modifications on the modality
VSWA-25532 Export of unit equipment/services - inform of a delay > 1mn
VSWA-21953 Import (creation/days) of equipment - with unit services
VSWA-25050 Making the import of equipment and services atomic
VSWA-26364 UI - Maintenances - prohibit the creation of maintenance on a past date
VSWA-27365 Adding labels in service notifications
VSWA-27366 Parameterizable process_passive_service_freshness command
VSWA-22806 Creating a piece of equipment manually: Default empty category mandatory
VSWA-19764 Integration -Ticketing]: Creation of a ticket after a return to normal for a past event not taken into account.
VSWA-26072 Configuration > Equipment > Relationships: review ergonomics
VSWA-22568 Service Template - Managing a Status Field
VSWA-25786 Bigdata technical exploitation - Wildcard information
VSWA-25916 External Connection - iTop : Modification of the connector with addition of 3 additional fields not required
VSWA-26262 Link an acknowledgement to an existing ticket - ServiceNow
VSWA-21968 Prioritize the " Dataviz " menu over the " Dashboard " menu
VSWA-25326 EasyVista] Alert date as ticket creation date
VSWA-28614 Reports: harmonize filtering by acknowledgement with filters by maintenance and ticket
VSWA-28375 Bigdata - Prohibit the deletion of an ineffective maintenance in Nagios
VSWA-22646 Box] Share-Dispo - check_disk_smb - add dataperfs
VSWA-19593 Box] LIN-FileDateNewerThan - Add status when no file is present
VSWA-27134 Box] AWS - Upgrade to AWS version 2 client
VSWA-24715 Box]: Network bandwidth harvesting fails when the cache file storing the previous harvesting is corrupted.
VSWA-22444 [Box] update sdk vmware to 6.7
VSWA-23766 [Box] check_linux_command.pl - Manage return code 256
VSWA-27227 [Box] MS-WIN-TSE-TotalSessions-SNMP
VSWA-25388 [Box] PaloAlto-HAMode-A/A - check_snmp_paloalto_hamode_aa
VSWA-24680 Box] PULSE-Secure-SSLConnections - check_snmp_pulse_ssl_connections
VSWA-25394 Box] PaloAlto-GPG-UtilizationPct - check_snmp_paloalto_gpgutilizationpct
VSWA-25389 [Box] PaloAlto-HAPeerState-slave - check_snmp_paloalto_hapeerslave
VSWA-25386 [Box] PaloAlto-SystemUptime - check_snmp_paloalto_uptime
VSWA-25392 [Box] PaloAlto-HAState-slave - check_snmp_paloalto_haslave
VSWA-25391 [Box] PaloAlto-HAState-master - check_snmp_paloalto_hamaster
VSWA-25395 [Box] PaloAlto-SessionActive - check_snmp_paloalto_sessionactive
VSWA-25393 [Box] PaloAlto-GPG-ActiveTunnels - check_snmp_paloalto_gpgactivetunnels
VSWA-25390 [Box] PaloAlto-HAPeerState-master - check_snmp_paloalto_hapeermaster
VSWA-25387 [Box] PaloAlto-HAMode-A/P - check_snmp_paloalto_hour_ap
VSWA-25385 [Box] PaloAlto-RAM - check_snmp_paloalto_ram
VSWA-25384 [Box] PaloAlto-CPU - check_snmp_paloalto_cpu
VSWA-25396 [Box] PaloAlto-SessionUtilization - check_snmp_paloalto_sessionutilization
VSWA-25491 Box] Template SYM-EndpointProtection-Update: collect using protocol WinRM
VSWA-24778 Box] DATACORE-API-DiskPool - check_api_sansymphony_pool_disk: status and metrics of DataCore SANsymphony server disk pools
VSWA-23797 Box] Office365-Generic - output improvement
VSWA-25549 [Box] - Docker-Container-CpuUsage - check_docker_container_cpu_usage
VSWA-25155 Box] Model IBM-AS400-i5_HostStatus - removing unnecessary arguments, clarifying usage
VSWA-20814 box] check_p2000 using the ssh protocol
VSWA-23529 [Box] Viadeis Services Box - Supervision by supervisor - Evolution of the model
VSWA-27783 Box] HTTP_HTTPS: Add an option to display the page content in the service details
VSWA-21096 Box] SEAGATE_eVault_JobStatus - check_mssql_evault_backupjob - Modify the business rule for the return COMPLETED_WITH_ERRORS
VSWA-28299 Box] : HP-Proliant-HardwareStatus-iLO model, UNKNOWN status on network cards (iLO5) is taken into account.
VSWA-19319 [Box] MS-Azure-PaaS-Backup_status - check_api_azure_backup_status
VSWA-17490 Box] CheckPoint-CurrentConnection - check_checkpoint_current_connection
VSWA-17497 [Box] CheckPoint-VPN-State - check_snmp_checkpoint_vpn_state
VSWA-24684 [Box] CheckPoint-DroppedPackets - check_snmp_checkpoint_droppedpackets
VSWA-24686 [Box] CheckPoint-AcceptedPackets - check_snmp_checkpoint_acceptedpackets
VSWA-27287 ServiceNav-Usage-Monitoring - check_servicenav_hosts_counter - Add thresholds in the output
VSWA-20764 Lin-Time-Status: checks UNKNOWN if the time server does not respond to the ping
VSWA-18377 [Box] Support for regular expressions in the sensors to be excluded for the VMware-Datacenter-Host-HardwareHealth model
VSWA-26938 Box] check_esxi_hardware and check_dc_host_health - Status change returned if 0 sensors checked
VSWA-26344 Box] F-SECURE-AV-UPDATE - check_fsecure_av_update - hydra default motor
VSWA-28628 New export check_snmp_checkpoint_ha_state and check_snmp_checkpoint_ha_status
VSWA-17492 [Box] CheckPoint-HA-NodeStatus - check_snmp_checkpoint_ha_status
VSWA-17495 [Box] CheckPoint-HA-State - check_snmp_checkpoint_ha_state
VSWA-19445 [Box] Global-PS-Value | check_ps_values
VSWA-28821 Box] Time-Status-Snmp - check_snmp_ntp_time - Time difference always positive
VSWA-25785 [Box] Time-Status-Snmp - check_snmp_ntp_time
VSWA-27477 [Box] SN-Hypervision - check_api_sn_hypervision
VSWA-28825 New export check_snmp_checkpoint_ha_state and check_snmp_checkpoint_ha_status
VSWA-21191 Box] Global-SNMP-OID-Status: Default Text Output
Availability Report - New Format

Patch

Complete list of patches

VSWA-27684 [OpenVPN] added support for spaces in the renewal expiration script
VSWA-26579 ETL - Performance Job - Data truncation: Data too long for column 'ip' at row 1
VSWA-24636 Nagios - During a normal restart of a ServiceNav Box, nagios does not restart.
VSWA-28827 [Dashboard] Non-clickable Status pad in BigData sourcing
VSWA-26961 When clicking on an alert, it is impossible to create a ticket or link to an existing ticket.
VSWA-26026 Problem displaying dashboard dataviz under Firefox
VSWA-27645 DataViz - Drill-Down to a customer MAP
VSWA-23925 Widget "User service" - Run mode: The comment is not displayed when the widget is reloaded.
VSWA-27841 Map - Service weather: the filtering "Event acknowledged = Only" does not work.
VSWA-28684 Card + Classic Card Widget: Incorrect Company Order
VSWA-27060 Agent mode - Export of unit services and equipment not possible from about 100 lines
VSWA-25964 import unit equipment/services - improve script robustness - allowed characters
VSWA-25560 Non-functional import when the company name contains a "/".
VSWA-22692 User Services] Error message on mass modification of user service information
VSWA-26751 User service detail sheet - History: time alignment
VSWA-27832 Dashboard - Park monitoring by family: Inconsistent data
VSWA-28741 Status lists are no longer sorted by date.
VSWA-28696 Pasi] Inconsistent data: services without hosts
VSWA-22272 Box] Ms-Win-DiskUsage: Wrong performance data
VSWA-19357 box] PostgreSQL-pgsql-longestQuery - manage maximum plugin return size
VSWA-26173 Box] Azure CLI configuration files installed as a ROOT
VSWA-27839 box] Network traffic collection models not functional if 64-bit inbound/outbound OIDs do not respond
VSWA-24937 Box] NetworkAnalysis-sFlow - Cache file error
VSWA-27790 [Box] NetworkAnalysis-xFlow - Timeout
VSWA-24646 box] Office365-Generic - check_o365_generic.pl - unit management
VSWA-23890 box] MS-EXCHANGE2013-QUEUE-LENGTH - manage special characters in login and password
VSWA-27915 Global-API-Value - check_generic_api_value - Value = 0 is considered absent
VSWA-26554 ServiceNav-Usage-Monitoring - check_servicenav_hosts_counter - functioning when /etc/hosts not taught
VSWA-28512 check_oracle_tablespace_allocated_usage_all - return used space rather than free space
VSWA-18823 sql backup programmed but never launched: green check instead of unknow
VSWA-21996 Box] check_ps_hyperv_snapshot.pl extra special characters at the beginning of the file
VSWA-25954 Box] IBM-V7000-Disk-Status - check_ibm_v7000_svc.pl - Return Error
VSWA-28484 MS-WIN-Logfiles Wrong date format
VSWA-20763 Linux action command: does not work when the SSH connection port is not TCP/22.
VSWA-27059 Box] Network_traffic - calculation error - SWITCH-Network_traffic-InterfaceName_Plus_SNMPV3
VSWA-26441 [Box]Global-SNMP-OID-Status - check_snmp_oid_status - a return cannot be in multiple lists (ok, warn and critical)
VSWA-26456 Box] FTP-Connection-Auth (No output on stdout) stderr: Can't locate Net/SFTP/Foreign/Constants.pm
VSWA-28100 [Box] SFTP-Connection-Auth - Net::SFTP::Foreign is blocked at the authentication level
VSWA-25720 box] VMWare-Datacenter-Host-Hardware - exclusion of sensors in the return message
VSWA-26602 Box] REST-Webservice: Plugin output is incorrect - error on units
VSWA-26911 Box] F-SECURE-AV-UPDATE - check_fsecure_av_update - Return not in conformity

Service Templates

New
  • Application

Docker-Container-CpuUsage

Collects the processor utilization rate of one or more docker containers, as a percentage. Changes state according to thresholds. Configuration: Connection API with ip address and port, security, container names, warning and critical thresholds.


  • Network - Network

PaloAlto-SystemUptime

Collects the uptime of a Palo Alto firewall and switches to CRITICAL state if this uptime is below the critical threshold, switches to WARNING state if this uptime is below the warning threshold. warning threshold, critical threshold


  • Network - Network

PaloAlto-CPU

Monitors the CPU usage rate of a Palo Alto firewall and alerts if its usage exceeds certain thresholds. Configuration : warning threshold, critical threshold.


  • Network - Network

PaloAlto-GPG-UtilizationPct

Monitors the tunnel utilization rate on a Palo Alto firewall's Global Protect Gateway. Alerts if the usage rate exceeds certain thresholds. Configuration : warning threshold, critical threshold.


  • Network - Network

PaloAlto-SessionUtilization

Monitors the session usage rate on a Palo Alto firewall and alerts if this number exceeds certain thresholds. Configuration : warning threshold, critical threshold.


  • Network - Network

PaloAlto-SessionActive

Monitors the number of active sessions on a Palo Alto firewall and alerts if this number exceeds certain thresholds. Configuration : warning threshold, critical threshold.


  • Network - Network

PaloAlto-GPG-ActiveTunnels

Supervises the number of active tunnels on a Palo Alto firewall's Global Protect Gateway. Alerts if the number of tunnels exceeds certain thresholds. Configuration : warning threshold, critical threshold.


  • Network - Network

PaloAlto-HAState-slave

Monitors the high availability status of the slave firewall of a Palo Alto firewall cluster. Alerts if the firewall goes into Active mode or if high availability is no longer working. To be deployed on the slave firewall. Configuration none


  • Network - Network

PaloAlto-HAState-master

Monitors the high availability status of the master firewall of a Palo Alto firewall cluster. Alerts if the firewall goes into Passive mode or if the high availability is no longer working. To be deployed on the master firewall. Configuration none


  • Network - Network

PaloAlto-HAPeerState-master

Monitors the high availability status of the master firewall of a Palo Alto firewall cluster. Alerts if the master switches to Passive mode or if the high availability is no longer working. To be deployed on the slave firewall. Configuration none


  • Network - Network

PaloAlto-HAPeerState-slave

Monitors the high availability status of the slave firewall of a Palo Alto firewall cluster. Alerts if the slave goes into Active mode or if the high availability is no longer working. To be deployed on the master firewall. Configuration none


  • Network - Network

PaloAlto-HAMode-AA

Verifies that high availability is in Active-Active mode on a Palo Alto firewall. Alerts if high availability is disabled or if it is in Active-Passive mode. Configuration none


  • Network - Network

PaloAlto-HAMode-AP

Verifies that high availability is in Active-Passive mode on a Palo Alto firewall. Alerts if high availability is disabled or if it is in Active-Active mode. Configuration none


  • Network - Network

PaloAlto-RAM

Monitors the RAM usage rate of a Palo Alto firewall and alerts if its usage exceeds certain thresholds. Configuration : warning threshold, critical threshold.


  • Network - Network

PULSE-Secure-SSLConnections

Collects the number of SSL connections and alerts when a threshold is exceeded. Configuration: SNMP community


  • Cloud

MS-Azure-PaaS-Backup_status

Allows you to monitor the status of backups made with Azure Backup. For each item backed up: verifies that the backup is active, retrieves the integrity status based on the last hearbeat received, retrieves the status of the backup preview, and verifies the status of the last backup. It is also possible to check the freshness of the last backup. Alerts if a problem is present on one of the items backed up and/or if the freshness of the last backup is exceeded. Possibility to filter the saved items with a black or white list. Configuration The following information is required for a backup: Directory ID, Application ID, Application Key, Subscription ID, Recovery Services Vault Name, White List, Black List, Last Backup Freshness Threshold.


  • Network - Network

CheckPoint-HA-State

Checks the status of the HA process and changes status if it is not started. Configuration : community, port and SNMP version


  • Network - Network

CheckPoint-HA-NodeStatus

Checks the active or standby state of a cluster node and changes state according to the expected state. Configuration : SNMP community, expected state returning an OK, WARNING, CRITICAL state, associated texts


  • Network - Network

CheckPoint-CurrentConnection

Collects the number of current connections (accepted/refused rules, IPS, VPN flows, etc) on a CheckPoint Firewall and changes status when a threshold is exceeded. Configuration : community and SNMP port, warning threshold, critical threshold


  • Network - Network

CheckPoint-DroppedPackets

Collects the number of dropped packets on a CheckPoint Firewall and notifies when a threshold is exceeded. Configuration: SNMP community


  • Network - Network

CheckPoint-VPN-State

Checks the status of VPN tunnels and notifies if at least one of them is inactive. Configuration: SNMP Community


  • Network - Network

CheckPoint-AcceptedPackets

Collects the number of packets accepted on a CheckPoint Firewall and notifies when a threshold is exceeded. Configuration: SNMP community


  • Storage - Storage

HP-MSA P2000-Controller-Activity-SSH

Collects statistics on the activity of a controller (read and write data transfer rate), and raises alerts when thresholds are crossed. Configuration: ssh user account and password, ssh port, MB/s thresholds


  • Storage - Storage

HP-MSA P2000-Controller-Events-SSH

Collects the event log from the disk controllers. The user must specify a collection period: all events between the verification date and (verification date - verification period) will be returned. Configuration: ssh user account and password, scan time range, ssh port.


  • Storage - Storage

HP-MSA P2000-Controller-CPU-SSH

Collects statistics on the activity of a controller (CPU), and raises alerts when thresholds are crossed. Configuration: ssh user account and password, ssh port, thresholds expressed in MB/s. Do not use passwords with accented characters or interpretable under Linux.


  • Storage - Storage

HP-MSA P2000-Disk-Status-SSH

Analyzes the state of the physical disks in the array. Configuration: ssh user account and password, ssh port.


  • Storage - Storage

HP-MSA P2000-Port-Status-SSH

Collects port information by host at the controller bay level, and generates an alert for a disconnected port or if no I/O detected. Configuration: ssh user account and password, ssh port.


  • Storage - Storage

HP-MSA P2000-Sensor-Status-SSH

Monitors the sensor values for each control module (ctlr , OIM) and power supply (PSU), and raises an alert when thresholds are exceeded. Configuration: ssh user account and password, ssh port.


  • Storage - Storage

HP-MSA P2000-Port-Statistics-SSH

Collects statistics on activity on a host port in the HP MSA 2000 bay and raises alerts if thresholds are crossed, if a port is disconnected or if there is no I/O detected. Configuration: ssh user account and password, ssh port, thresholds expressed in MB/s.


  • Storage - Storage

HP-MSA P2000-vDisk-Status-SSH

Analyzes the state of virtual disks (vdisks) built on the physical disks in the array. Configuration: ssh user account and password, ssh port.


  • OS

MS-WIN-TSE-TotalSessions-SNMP

Collects the number of virtual desktop sessions (TSE sessions) on a Windows device, by collecting the number of instances of the rdpclip.exe process via SNMP. Changes state when threshold is crossed. Configuration : SNMP connection information (community, port and version), warning threshold, critical threshold.


  • ServiceNav

ServiceNav-Dataviz-Summary

Collects the number of statuses returned by a ServiceNav dashboard of type "Status List", for UNKNOWN, OK, WARNING, CRITICAL statuses, and changes status according to the set thresholds. Configuration: target ServiceNav platform URL, login/password of a ServiceNav user who can view the dashboard, dashboard id, filter to be applied on services and/or devices, text to be displayed in the output, warning and critical thresholds for each status (Warning, Critical, Unknown). BigData functionality must be installed and active on the source ServiceNav platform.

Enhancement

Discover the associated webinar

0
Florian Mattes
Product Manager ServiceNav

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