ServiceNav 4.15

Teams notifications, Easyvista REST integration with link to ticket, numerous service templates

05/04/2021

New

Notification Teams

28 3 A new means of notification is now available: Teams. In the contact form, enter the Use case: in the context of a consolidation of collaborative tools, having new alert channels is essential in order to reduce emails and aggregate with "live" information in the same tool.

Documentation

New

Easyvista REST integration with link to existing ticket

easyvista Ticketing integration with Easyvista ITSM is now offered via REST APIs, in addition to the historical SOAP approach. The configuration remains similar, and we have taken advantage in this new integration to add the capability to link an acknowledgement to an existing ticket.  

Enhancement

Complete list of developments

VSWA-25966 Box] MS-Win-DiskUsage - Set default thresholds
VSWA-22563 Box] HP-Blade-Temp-OLD - HP-Blade-Temp-OLD - Delete service template
VSWA-22562 Box] HP-Blade-Power_Supply_OLD - HP-Blade-Power_Supply_OLD - Delete service template
VSWA-25168 Service models monitoring hardware on HP ProLiant server in SNMP: support for $ character
VSWA-21878 Box] Fortigate-Fortianalyzer-Cpu - check_snmp_fortigate_fortianalyzer_cpu
VSWA-22559 Box] HP-Blade-Fan_OLD - Delete service template
VSWA-26643 BOX] UPS-Status - check_snmp_inverter : Add SNMP version argument
VSWA-26715 Box] MS-WIN-ProcessInstance-RAM - be able to fill in the options of a process to target it
VSWA-26882 box]MS-WIN-Eventlog_Source-ID - check_win_eventlog_source_id - Allow logs with space in name
VSWA-28200 [BOX] Rollback OceanStore-Nodes-IO-Latency
VSWA-26588 box] check_api_paloalto - token argument type in undefined
VSWA-22508 Box] Edit wording and description of a check_wmi_service_notstarted command argument and MS-WIN-Service_not_started service template
VSWA-26894 Box] Service template - MS-WIN-Service_not_started - Change description
VSWA-25915 Box] check_pgsql_custom_query - developments
VSWA-26518 MS-Exchange-Certificate-Expiration - check_ps_ms_exch_certificate_expire_date - ARG 4 - Incorrect description
VSWA-26714 Box] MS-WIN-ProcessInstance-CPU - be able to set the options of a process to target it
VSWA-20926 Box] OceanStore-FC-portStatus
VSWA-20925 Box] OceanStore-PSU-healthStatus
VSWA-20930 Box] OceanStore-Nodes-IO-Latency
VSWA-20920 Box] OceanStore-Controllers-runningStatus
VSWA-20919 Box] OceanStore-Controllers-healthStatus
VSWA-20918 Box] OceanStore-Storage-Usage
VSWA-20929 Box] OceanStore-Nodes-Memory
VSWA-20928 Box] OceanStore-Nodes-CPU
VSWA-20927 Box] OceanStore-LUN-Status
VSWA-26633 Box] SMTP-Auth - check_smtp_auth
VSWA-20932 Box] OceanStore-SAS-portStatus
VSWA-20923 Box] OceanStore-Disks-Temperature
VSWA-20922 Box] OceanStore-Disks-runningStatus
VSWA-20931 Box] OceanStore-Nodes-Total-IOPS
VSWA-20921 Box] OceanStore-Disks-healthStatus
VSWA-20924 Box] OceanStore-FAN-healthStatus
VSWA-25284 Box] DELL-Compellent-Servers-Status - check_snmp_dell_compellent_serversstatus
VSWA-25282 Box] DELL-Powerconnect-FanStatus - check_snmp_dell_powerconnect_fanstatus
VSWA-22161 Box] MySQL-DB-Request-String - check_mysql_request_string
VSWA-22561 Box] HP-Blade-Power_Supply - check_snmp_hpblade_alim_BETA - Command rename
VSWA-22560 Box] HP-Blade-Modules - check_snmp_hpblade_IO_BETA - Command renaming
VSWA-25781 MS-WIN-PS-Eventlog - check_ps_win_eventlog command - Evolutions and method changes
VSWA-29341 Allow access to the order directly from the service templates page
VSWA-25045 Box] HTTP_HTTPS- check_http_full - add port argument
VSWA-25157 Box] IBM-AS400-i5_resourceTypeStatus template - remove unnecessary arguments, clarify usage
VSWA-25166 Service models monitoring Windows services in SNMP: support for $ character in SNMP community
VSWA-25399 Equipment model creation : Palo Alto Slave Firewall
VSWA-25014 Box] check_linux_command_cassandra_nodetool - Command modification
VSWA-25400 Equipment model creation : Palo Alto Firewall
VSWA-25901 Technical evaluation - Acknowledgement information
VSWA-22485 Box] Riverbed-Health - check_snmp_riverbed_health
VSWA-24679 Box] PULSE-Secure-VPNConnections - check_snmp_pulse_vpn_connections
VSWA-22556 Box] HP-Blade-Status_OLD - Delete service template
VSWA-23110 box] check_netapp_ontap.pl - add a new argument to filter the request
VSWA-22553 Box] HP-Blade-Chassis_OLD - Delete service template
VSWA-26132 Box] check_api_nutanix_host_ram_usage - Modification type argument "Host
VSWA-27432 Company Master] Display the ID and full path of a company in the Organization tab
VSWA-25981 New notification mode - Teams
VSWA-25162 MS-WIN-RAM model: $ character support in the SNMP community
VSWA-25018 Box] MS-WIN-FolderSize - check_win_foldersize.sh - support for multiple smb versions
VSWA-25398 Equipment model creation : Palo Alto Master Firewall
VSWA-26592 Field titles in command check_api_aws_cloudwatch are in French only
VSWA-27023 Box] check_ms_mssql_request and check_ms_mssql_request_notdsfile - Add a timeout argument
VSWA-22696 Review of the translation of the arguments of the orders - Lot 1
VSWA-23814 Box] CheckPoint-VirtualSystem-AcceptedPackets - check_snmp_checkpoint_vsx_accepted_packets
VSWA-24655 Box] CheckPoint-VirtualSystem-ActiveConnections - check_snmp_checkpoint_vsx_active_connections
VSWA-24657 Box] CheckPoint-VirtualSystem-DroppedPackets - check_snmp_checkpoint_vsx_dropped_packets
VSWA-24662 Box] CheckPoint-VirtualSystem-HA-NodeState - check_snmp_checkpoint_vsx_ha_nodestate
VSWA-28337 Box] check_ipmi_dell_idrac_hardware.pl - Continued VSWA-22484 - Output indicates item id and filtering on ID
VSWA-22484 Box] check_ipmi_dell_idrac_hardware.pl - Evolution plug-in and related commands
VSWA-24670 Box] CheckPoint-MemUsage - check_snmp_checkpoint_mem_usage
VSWA-26706 BOX] CISCO-ASA-Vpn - check_snmp_ciscoAsa_vpn : Add SNMP version argument
VSWA-25156 Box] IBM-AS400-i5_SubsystemStatus template - remove unnecessary arguments, clarify usage
VSWA-22535 BI-ETL-DW] Modify RabbitMQ connectivity loss handling for prediction
VSWA-21778 [box]HP-Aruba-WifiControler-Ram - check_aruba_wifi_snmp_ram
VSWA-26467 box] HP-aruba-Switch-2930-StackMemberStatus_SNMPv3 - check_snmpv3_aruba_switch_2930_stackmemberstatus
VSWA-25283 Box] DELL-PowerConnect-PowerSupplyStatus - check_snmp_dell_powerconnect_psustatus
VSWA-27014 Box] SEAGATE_eVault_JobStatus - check_mssql_evault_backupjob - nagios threshold support
VSWA-25999 Box] check_snmp_procurve_fan - Add new argument : timeout
VSWA-20068 Box] IBM-V7000-MDiskGrp_Usage - check_ibm_v7000_mdiskgrp_usage
VSWA-22555 Box] HP-Blade-State_Blade - check_snmp_hpblade_blade_BETA - Command rename
VSWA-22557 Box] HP-Blade-Chassis - check_snmp_hpblade_chassis_BETA - Command rename
VSWA-22558 Box] HP-Blade-Fan - check_snmp_hpblade_fan_BETA - Command rename
VSWA-23354 /boxs/apply_configuration - GET
VSWA-24319 Box] Huawei-Switch-Generic-Entity - check_snmp_huawei_generic_entity
VSWA-29110 check_snmp_oceanstore_nodes_cpu command - "Warning threshold" argument definition to be reviewed
VSWA-29115 check_snmp_oceanstore_LUN_Status command - "Blacklist" argument definition to be reviewed
VSWA-29257 Huawei-Switch-RAM-Entity not created and different order
VSWA-24687 Box] CheckPoint-RejectedPackets - check_snmp_checkpoint_rejectedpackets
VSWA-28940 IP-LABEL-Ekara-Scenario-Status - check_iplabel_ekara_status
VSWA-27063 Equipment model: Windows 2019 + EN renaming of other Windows server models
VSWA-25326 EasyVista] Alert date as ticket creation date
VSWA-26054 Make synchronous the acknowledgement of a box version upgrade and the generation of its configuration
VSWA-28756 Box] SolarWinds-Orion-API-Alert - check_api_solarwinds_orion_alert
VSWA-26829 Box] check_snmp_table_value : add fields to perform operations on returned values
VSWA-21162 Box] Veeam-Job-Status_notdsfile - check_veeam_job_notdsfile
VSWA-23742 box] Synology-Hyper-Backup-backup - check_http_synology_hyperbackup_jobs
VSWA-27058 Integration ticketing] Easyvista integration in REST API
VSWA-29267 Veeam-Job-Status - check_veeam_job and check_veeam_job_notdsfile: handle % character in white/black lists
VSWA-29368 Box] Veeam-Job-Status_notdsfile - check_veeam_job_notdsfile - Argument port not recognized by the plugin
VSWA-27013 Box] Veeam-Job-Status - check_veeam_job and check_veeam_job_notdsfile - Whitelisting and blacklisting jobs

Patch

Complete list of patches

VSWA-26580 Box] Commands: check_dc_host_health and check_esxi_hardware - error when modifying the command, related to an incorrect Example field
VSWA-23159 box] Cyberoam-services-status: the list of non-functional services is wrong
VSWA-20815 Plugin][Box] RabbitMQ-Queue template: thresholds not taken into account, bad associated commands, spelling mistakes in arguments
VSWA-25041 Box] NetApp-cmode-ontap-Aggregate-health - Threshold unit in time instead of %
VSWA-23760 Tool repair_hosts.php : error when launching the script
VSWA-26587 command] argument type alphanum - allow character '0
VSWA-25182 Service Weather - Dependency graph: some drop-down lists are not displayed
VSWA-28695 [Datashield][dep] Consider whether is_deleted or is_deleted_company
VSWA-25941 Check the update of the calculation end dates
VSWA-28529 MS-Active_Directory - Password interpretation problem
VSWA-29089 The census does not succeed
VSWA-29090 Equipment/service details sheet - Metrics graph: no data reported
VSWA-29145 Box] MySQL-DB-Request-String - check_mysql_request_string - inconsistent status and message
VSWA-29144 Box] SEAGATE_eVault_JobStatus - check_mssql_evault_backupjob - Incorrect status if quota exceeds 2 thresholds
VSWA-29101 Box] HP-Procurve-Fan - check_snmp_procurve_fan - Error if timeout not set
VSWA-29092 Dashlink - List of statuses with non-functional forecast
VSWA-29102 check_win_foldersize - Wrong critical threshold argument name
VSWA-29098 box] check_api_paloalto - type of token argument in undefined bis
VSWA-29150 Box] MS-WIN-PS-Eventlog - check_ps_win_eventlog - not retrieving warning and error logs
VSWA-29119 The API for generating box configurations is inaccessible
VSWA-29154 Prevision] Widget graph forecast not calculated prevents display
VSWA-29151 check_snmp_huawei_generic_entity - Plugin not working
VSWA-29152 check_netapp_ontap_aggregate_health - Unmodified command
VSWA-29106 Plugin check_postgres.pl: Added argument "Runtime" - Incorrect argument description
VSWA-29105 check_wmi_service_notstarted, arg 4, backslash not visible
VSWA-29147 check_ipmi_dell_idrac_powersupply - exclude instead of exclude + English text in EN version
VSWA-29169 CISCO-ASA-Vpn - check_snmp_ciscoAsa_vpn argument 5 is not located
VSWA-29153 check_ipmi_dell_idrac_temperature - english text in EN.
VSWA-29135 HTTP_HTTPS - check_http_full ignore -o1 -o2 parameters
VSWA-29116 check_snmp_huawei_temperature_entity command - "SNMP version" argument definition to be reviewed
VSWA-29140 check_snmp_huawei_generic_entity command - "Unit" argument definition to be reviewed
VSWA-29262 Box] MS-WIN-PS-Eventlog - error in the description of the argument Name of the event log
VSWA-22185 Box] Avamar templates: being able to use the Postgre monitoring account
VSWA-29248 argument type of user account badly translated
VSWA-29250 untranslated argument descriptions for check_pgsql_custom_query
VSWA-29270 Box] Huawei-Switch-Generic-Entity - check_snmp_huawei_generic_entity Incorrect output message for TCT step 4
VSWA-29264 Box] MS-WIN-PS-Eventlog - bad return code when the Information Alert Threshold argument is empty
VSWA-28243 Dataviz, widget graph: change period not functional when forecasting enabled
VSWA-29449 Windows 2019 system has too many service models
VSWA-29436 Synchronous conf generation: unmodified files on box
VSWA-29438 SNP - Incorrect conf_file right
VSWA-29164 check_snmpv3_table_value + check_snmp_table_value - multiplication is not performed
VSWA-29279 Box] check_http_synology_hyperbackup_jobs: not runnable from /home/nagios
VSWA-29166 check_snmp_table_value - Review output with incorrect SNMP filter/table/value
VSWA-29118 Synology-Hyper-Backup - check_http_synology_hyperbackup_jobs , the plugin always displays the message 'can't connect to api' for steps (6,7,8,9,10)
VSWA-29378 check_http_synology_hyperbackup_jobs - Inconsistency of "Port" and "http Protocol" parameters
VSWA-29377 check_http_synology_hyperbackup_jobs - Error in threshold handling
VSWA-29266 Box] Veeam-Job-Status - check_veeam_job - the perfdata read_data, stored_data and avg_speed are no longer returned by the plugin
VSWA-29156 Box] Veeam-Job-Status - check_veeam_job - Output should not contain "Job OK" when status is CRITICAL
VSWA-29155 Box] Veeam-Job-Status - check_veeam_job - Veeam-Job-Status service is not working on stage
VSWA-29376 check_http_synology_hyperbackup_jobs - Incorrect return message if the port is invalid
VSWA-29109 ODS_PerfData|ODS_StatusData] ID pasi used instead of UUID
VSWA-29263 check_http_full command - Change of message and status after deployment
VSWA-29162 check_snmpv3_table_value - EN locale: some arguments in EN, some in FR
VSWA-29258 Box] Veeam-Job-Status - check_veeam_job - Veeam-Job-Status service is not working on stage
VSWA-29561 Import in error of the equipments with creation of the associated services

Service Templates

New
  • Application

IP-LABEL-Ekara-Scenario-Status

Checks, via the Ekara API, the status of Ekara scenarios and alerts in case of critical status Configuration : Ekara API URL, username, password and list of scenarios to monitor


  • Application

SolarWinds-Orion-API-Alert

Queries the API of the SolarWinds ORION monitoring tool to retrieve the alert message of an object entered as a parameter. Changes its status according to the severity parameter defined for the alert object. It is necessary to query the Orion database with the SWQL Studio tool in order to retrieve the AlertObjectID, in the AlertObjects table Configuration : Orion server URL, User ID, Password, AlertObjectID, Severity, Acknowledgement


  • Application

Riverbed-health

Checks the health of Riverbed Steelhead devices, verifies that the required peers are connected, and returns optimized traffic counter values. Configuration: snmp community, peer names


  • Server - Server

HP-Proliant-HardwareStatus-iLO_nofansred

Checks the hardware status of an HP Proliant server using the iLO management card by logging into the iLO website. Items checked include: disks, critical events in the iLO log, temperature sensors against manufacturer thresholds, power supply redundancy. The check does not collect temperature performance data. Configuration : account and password of a user authorized to connect to the iLO card website, iLO website port, iLO version, SSL version, SSL options, check execution time.


  • Storage - Storage

Synology-Hyper-Backup-backup

For a synology server with Hyper-Backup, check the backups performed, alert if the last successful backup date is too old. Possibility to exclude or include backup jobs via white list or black list configuration : http account, black list, white list, warning threshold and critical threshold in number of hours.


  • Network - Network

CheckPoint-VirtualSystem-AcceptedPackets

Collects the number of accepted packets on a VirtualSystem and notifies if the threshold is exceeded. Configuration: SNMP community


  • Network - Network

CheckPoint-VirtualSystem-ActiveConnections

Collects the number of active connections of a VirtualSystem and notifies when a threshold is exceeded. Configuration: SNMP community


  • Network - Network

CheckPoint-VirtualSystem-DroppedPackets

Collects the number of rejected packets on a VirtualSystem and notifies if the threshold is exceeded. Configuration: SNMP community


  • Network - Network

CheckPoint_VirtualSystem-HA-NodeState

Checks the active or standby state of a VirtualSystem and notifies according to the expected state. Configuration: SNMP Community


  • Network - Network

CheckPoint-MemUsage

Collects the RAM usage rate of a CheckPoint firewall and changes state when thresholds are exceeded. Configuration : community, port and SNMP version, warning threshold, critical threshold


  • Network - Network

CheckPoint-RejectedPackets

Collects the number of discarded packets on a CheckPoint Firewall and notifies when the threshold is exceeded. Configuration: SNMP community


  • Network - Network

PULSE-Secure-VPNConnections

Collects the number of VPN connections and notifies if the threshold is exceeded. Configuration: SNMP community


  • Application

MySQL-DB-Request-String

Executes a SQL query on a database and returns a String value. Changes state if the first column of the query matches or doesn't match the searched string. If a second column is part of the result of the query then its content is displayed in the plugin output.Configuration: an account and a password of a user having the rights to execute the query, name of the database, SQL query, searched string (possible regex), presence status, absence status. Prerequisite: The query must return only one row. The first column is compared with the string. The second column is used to display additional text in the plugin output.


  • Storage - Storage

IBM-V7000-MDiskGrp-Usage

Analyzes the storage space usage of an MDiskGrp in GB of an IBM Storwize V7000 appliance, and notifies if a threshold is exceeded. ConfigurationMDiskGrp name, thresholds in %


  • Application

Fortigate-Fortianalyzer-Cpu

Checks the CPU load of a fortianalyzer and alerts if it exceeds the threshold (load expressed in % of CPU usage) Configuration : SNMP Community, SNMP Port


  • Storage - Storage

OceanStore-Storage-Usage

Collects the percentage of disk space used by an OceanStore storage array. Configuration SNMP community, SNMP version, SNMP port, warning threshold, critical threshold


  • Storage - Storage

OceanStore-Controllers-healthStatus

Monitors the health of the controllers in an OceanStore storage array and alerts if at least one controller is in error. Configuration : SNMP community, SNMP version, SNMP port, white list, black list


  • Storage - Storage

OceanStore-Controllers-runningStatus

Monitors the operating status of the controllers in an OceanStore storage array and alerts if at least one controller is in error. Configuration : SNMP community, SNMP version, SNMP port, white list, black list


  • Storage - Storage

OceanStore-Disks-healthStatus

Monitors the health of disks in an OceanStore storage array and alerts if at least one disk is in error. Configuration : SNMP community, SNMP version, SNMP port, white list, black list


  • Storage - Storage

OceanStore-Disks-runningStatus

Checks the operating status of the disks in an OceanStore array and alerts if at least one disk is in error. Configuration : SNMP community, SNMP version, SNMP port, white list, black list


  • Storage - Storage

OceanStore-Disks-Temperature

Monitors the temperature of disks in an OceanStore storage array and alerts if the temperature of at least one disk exceeds thresholds. Configuration : SNMP community, SNMP version, SNMP port, white list, black list


  • Storage - Storage

OceanStore-FAN-healthStatus

Monitors the health of the fans in an OceanStore storage array and alerts if at least one fan is in error. Configuration : SNMP community, SNMP version, SNMP port, white list, black list


  • Storage - Storage

OceanStore-PSU-healthStatus

Monitors the health of the power supplies in an OceanStore storage array and alerts if at least one power supply is in error. Configuration : SNMP community, SNMP version, SNMP port, white list, black list


  • Storage - Storage

OceanStore-FC-portStatus

Monitors the status of Fiber Channel ports on an OceanStore storage array and alerts if at least one port is in error. Configuration : SNMP community, SNMP version, SNMP port, white list, black list


  • Storage - Storage

OceanStore-LUN-Status

Monitors the status of LUNs in an OceanStore storage array and alerts if at least one LUN is in error. Configuration : SNMP community, SNMP version, SNMP port, white list, black list


  • Storage - Storage

OceanStore-Nodes-CPU

Collects the CPU usage of nodes in an OceanStore storage array. Configuration SNMP community, SNMP version, SNMP port, white list, black list, warning threshold, critical threshold


  • Storage - Storage

OceanStore-Nodes-Memory

Collects the memory usage of nodes in an OceanStore storage array. Configuration SNMP community, SNMP version, SNMP port, white list, black list, warning threshold, critical threshold


  • Storage - Storage

OceanStore-Nodes-Total-IOPS

Collects the total IOPS processed by the nodes in an OceanStore storage array. Configuration SNMP community, SNMP version, SNMP port, white list, black list, warning threshold, critical threshold


  • Storage - Storage

OceanStore-SAS-portStatus

Monitors the status of SAS ports on an OceanStore storage array and alerts if at least one port is in error. Configuration : SNMP community, SNMP version, SNMP port, white list, black list


  • Network - Network

HP-Aruba-WifiControler-Ram

Checks the percentage of RAM used. Configuration : SNMP community, SNMP version, SNMP port


  • Network - Network

HP-Aruba-Switch-2930-StackMemberStatus_SNMPv3

For an Aruba 2930F switch, collects the status of all members of a switch stack, using the SNMPv3 protocol. The check goes to critical if the status of at least one member of the stack is not command or standby or member. In this case, the control returns the serial number of the failed member and an error code (1: missing, 2: provision, 6: shutdown, 7: booting, 8: communication failure, 10: unknown, 11: standbyBooting). Configuration SNMPv3 connection information, whitelist/blacklist (indicate the serial numbers of the switches to include/exclude).


  • Other

Huawei-Switch-Generic-Entity

Checks for a Huawei device the numerical value of an OID for all of its components against the specified thresholds and filtering via white and black lists. Configuration SNMP community, component name, OID to check, thresholds, whitelist, blacklist of components


  • Other

Huawei-Switch-Temperature-Entity

Checks the temperature of all components of a Huawei device. Possibility to filter via white and black lists. Configuration SNMP community, thresholds, whitelist, blacklist of components


  • Other

Huawei-Switch-CPU-Entity

Checks the CPU of all components of a Huawei device. Possibility to filter via white and black lists. Configuration SNMP community, thresholds, whitelist, blacklist of components


  • Other

Huawei-Switch-RAM-Entity

Checks the RAM of all components of a Huawei device. Possibility to filter via white and black lists. Configuration SNMP community, thresholds, whitelist, blacklist of components


  • Backup - Backup

Veeam-Job-Status_notdsfile

Checks if a Veeam Backup job has been executed correctly over the entered scan period. If the result shows warnings, the status changes to "Warning". If the job has errors, the status changes to "Critical". Configuration: the name of the SQL server identical to the one configured on the monitoring server, the job name without accents (it is possible to use % instead of accents), an account and password of a user with read rights to the Veeam database, the name of the database, the analysis period, the job type.


  • Application

SMTP-Auth

Tests connection and authentication to an SMTP server. Notifies in case of connection failure.


  • Network - Network

DELL-PowerConnect-FanStatus

Collects the status of the fans on a Dell PowerConnect switch and changes the status when one of them is not working. Configuration : community, port and SNMP version, elements to include or exclude from the check.


  • Network - Network

DELL-PowerConnect-PowerSupplyStatus

Collects the status of the power supplies on a Dell PowerConnect switch and changes the status when one of them is not functional. Configuration : community, port and SNMP version, elements to include or exclude from the check.


  • Storage - Storage

DELL-Compellent-Servers-Status

Collects the status of servers hosted on a Dell Compellent array and alerts when at least one server is not functional. Configuration : community, port and SNMP version, elements to include or exclude from the check.

Enhancement

Discover the associated webinar

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Florian Mattes
Product Manager ServiceNav

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