ServiceNav Box Ubuntu 20.04 migration, ID display, service template obsolescence, ITSM improvements, service templates.
ServiceNav Box - Ubuntu 20.04 LTS OS migration
We offer the possibility to migrate your ServiceNav Box to Ubuntu 20.04 LTS.
The operation is performed directly from the interface, no provisioning is necessary.
Responding to feedback following the previous OS upgrade (12.04 → 16.04), we were keen to deliver a much more packaged solution, allowing for effortless and mass updating.
Where previously it was necessary to provision a second box in order to migrate the configuration from the current ServiceNav Box, you are now able to launch the upgrade from the ServiceNav interface for suitable ServiceNav boxes.
Our teams have worked hard to bring you this easy migration, and we are proud of it.
However, there are a few precautions to be taken and you should be aware of them before undertaking the procedure on your ServiceNav Box.
The ServiceNav Box Ubuntu 20.04 - 4.17 master will be available in a few days on our usual download area, to facilitate your future ServiceNav Box installations.
Configuration - Displaying the "ID" column
In order to assist you in the use of mass import/update activities, and when using the APIs, we we now display the IDs associated with the main elements of the application:
When browsing the Configuration menu, an ID column is available (hidden by default) on the following lists:
- Hosts > List
- Services > List
- Hosts > Templates
- Services > Templates
- General > Timeslots
- General > Contacts
- General > Tags
- General > Actions templates
- Hosts > Categories
Obsolescence of service templates
End-of-life service templates (replaced by more generic ones or adapted to support newer versions of the target host/application) are now identified as depreciatedand can no longer be used to with a service (either creation or modification).
The templates associated with services already deployed are of course preserved, in order to guarantee the continuity of your monitoring operations.
The description of deprecated templates has been updated to point you to the most suitable replacement template.
For this version, the templates affected are :
Detail sheet - Metric tab - Search on metric name
It is now possible to search the list of metricsin the detail record of a host or service.
This is particularly useful on checks that return a large number of metrics, and where the names of the metrics are likely to change over time (the old names remaining historical and therefore visible).
ARTIS v3 Integration - Enable field mapping by label
Several improvements were made to theintegration with ITSM Artis v3 :
- The default value of the "codeOrgInt" field can now relate to the tag assigned to the host associated with the alert (or the service that triggered the alert)
- The default value of the "domain code" field can now relate to the tag assigned to the host associated with the alert (or the service that triggered the alert)
Akuitéo integration - Manage criticality and link to an existing ticket
Several improvements were made to theintegration with the ITSM Akuitéo :
- Linking an acknowledgment to an existing ticket
- Include instructions in the text of the alert
- Management of the default criticality (configurable in the connection)
Complete list of developments
|VSWA-27670||Akuitéo integration - Management of criticality and link to an existing ticket.|
|VSWA-28383||Detail sheet - Metric tab - Possibility to filter by metric name|
|VSWA-28840||Obsolete models - depreciation|
|VSWA-29833||Commands - Optimizing the command line display|
|VSWA-28863||Configuration - Displaying the "ID" column|
|VSWA-27638||ARTIS v3 Integration - Enable field mapping by label|
|VSWA-28952||[Box] SN-Hypervision - check_api_sn_hypervision - simplify output text|
|VSWA-22840||[Box] Riverbed-Connections - check_snmp_riverbed_connections|
|VSWA-22838||[Box] Riverbed-bwpassthrough - check_snmp_riverbed_bwpassthrough|
|VSWA-29903||[Box] sendSMShostEsendex.pl - Do not verify HTTPS certificate|
|VSWA-29434||Global-API-Value + Global-API-Status - check_generic_api_value + check_generic_api_text - Authentication in the Header|
|VSWA-28914||[Box] ESET_Nod32_update: WinRM / WinRMS collection method|
|VSWA-28495||check_linux_command_numeric.pl - new template and new argument to handle all escape cases|
|VSWA-28193||[Box] Global-Api-Value and Global-Api-Status: support for the cookie authentication mechanism|
|VSWA-28293||[Box] Global-API-Status and Global-API-Value -check_generic_json_api.pl - URL support with KO certificate|
|VSWA-28234||[Box] Global-API-Status + Global-API-Value - check_generic_api_text + check_generic_api_text - Different URLs for Auth and Call endpoints|
|VSWA-27378||Network_traffic_Plus* models: timeout not configurable and too short (15 seconds)|
|VSWA-26141||[Box] check_apache_serverstatus.pl - HTTPS support|
|VSWA-29372||[Box] Global-SNMPv3-Table-Value - check_snmpv3_table_value - Make the cache unique for each service|
Complete list of patches
|VSWA-30082||[BIRT] Summary of Operational Information - Inaccurate Availability Rate|
|VSWA-30338||[BIRT] Availability report - a request blocks|
|VSWA-29259||[Box] Office365-Generic - improved rounding output 2 digits after the decimal point|
|VSWA-29095||check_snmp_checkpoint_rejectedpackets - Command not created|
|VSWA-29450||[box] check_orion_alert - incomplete alert message if critical or warning status|
|VSWA-29281||[Box] check_cli_azure_resources_status : the "mode" parameter is forced to lower case|
|VSWA-29268||[Box] HP-Proliant-HardwareStatus-iLO - check_ilo2_health|
|VSWA-29845||Veeam-Job-Status - check_veeam_job.pl - Managing false output|
|VSWA-29428||Global-SNMPv3-Table-Value - check_snmpv3_table_value lacks the -uniq argument '$SERVICEDESC$' at command level.|
|VSWA-30214||Online import of User Services commands does not work|
|VSWA-29595||check_veeam_job and check_veeam_job_notdsfile: misplaced "blacklist" argument|
|VSWA-30376||The automatic generation of reports Current state of the park does not work in bigdata sourcing|
|VSWA-30425||Report Current state of the park Programmed in BigData - Green dots not present|
|VSWA-27283||User Service" widget: unable to display client or site weather|
|VSWA-19011||Importing User Services: the script imports on the wrong company|
|VSWA-27452||The ticket synchronization process is blocked (overlap)|
|VSWA-29823||[SN BOX] Unable to install the Net::SFTP library|
|VSWA-29813||[SN BOX] RemoteOperationBox does not initialize - VPN IP address not retrieved|
|VSWA-29875||[Box] Performance after security patches|