ServiceNav 4.18

Since version 4.17 of ServiceNav, we offered the possibility to migrate the operating system of your ServiceNav Box to Ubuntu 20.04.

To date, many ServiceNav Boxes are still to be migrated.

We remind you of the impacts and risks of keeping ServiceNav Boxes based on Ubuntu 16.04:

Impacts related to ServiceNav

• ServiceNav Boxes will remain locked in version 4.17.0
• They will therefore no longer benefit from the updates and new service templates made available in future versions
• From version 4.18regressions may appear for existing services, which will have been modified and validated only on an Ubuntu 20.04 base
• These regressions will become more pronounced with each new version
• From version 4.19 onwards, the correct functioning of an Ubuntu 16.04 ServiceNav Box will no longer be guaranteed.

Security-related impacts

• Ubuntu 16.04 is no longer supported by Canonical, so security patches are no longer available

We remain at your disposal to help you migrate your ServiceNav Boxes to Ubuntu 20.04 :

• Step-by-step documentation 
• Contact support, if needed, at https://support.servicenav.io
• Customers with an SDM service subscription, should not hesitate to get in touch with their dedicated contact.

Support for additional controls has been added to the device control templates/service templates, and can now be inherited when instantiating a device or service.

This evolution brings a very strong added value in the optimization of the configuration, and in particular on the reduction of the false positives.

Use cases The models have, at the level of additional controls, default values. These values allow, as soon as the supervision is put in place (and in a massive way), to strongly reduce the volume of alerts, and in particular the false positives.

Save time, improve clarity, and reduce costs.

We have improved the API REST catalogue by offering new requests dedicated to the creation of Hosts, Services unitary, User services, Maintenances and Companies/Sites.

Work has also been done to simplify existing requests.

The old requests remain usable until version 4.19, to allow for user-side code adaptation.

Starting with version 4.19, deprecated requests will be removed, as well as their redirection.

Finally, the documentation has been consolidated onto a single page.

Find the API documentation directly from your platform:

https:///servicenav/doc

A new field has been added to Host and Service records.

The iAdditional information may contain IDs or a sequence of variables useful to an external system.

This information is can be used:

• In import/update/export
  • Note The format of the exported file expected by the import evolves between version 4.17 and 4.18. It may be necessary to generate it again in case of "template" type usage.
• Via the create/update/delete APIs
• As a macro available on the ServiceNav Box, for use in action templates for example

Use cases Storage of an external ID to facilitate the update of an estate imported from a third party tool for example.

Within Dataviz, in RUN mode, it is now possible to filter the list of dashboards using search.

Use cases MSPs consolidating the dashboards of their different customers at the top level; this results in a large number of dashboards. Hence it becomes necessary to have a search field.

Listening to your feedback, and in view of the usage we have observed, we have renamed the widget This will change the "Gauge" display to "Value", and set the "Overview" mode as the default display.

The operation of the widget remains unchanged, but is more in line with observed usage, which is to display the last known value.