ServiceNav 4.19
Direct Linking, Dataviz and UI improvements, Freshservice integration, service templates
Reminder - ServiceNav Box migration - Ubuntu 20
Since version 4.17 of ServiceNav, we offered the possibility to migrate the operating system of your ServiceNav Box to Ubuntu 20.04.
To date, many ServiceNav Boxes are still to be migrated.
From version 4.19the correct operation of any Ubuntu 16.04 ServiceNav Box is no longer guaranteed.
We remain at your disposal to help you migrate your ServiceNav Boxes to Ubuntu 20.04 :
- Step-by-step documentation
- Contact support, if needed, at https://support.servicenav.io
- Customers with an SDM service subscription, should not hesitate to get in touch with their dedicated contact.
DCOM hardening on Windows servers
Following CVE-2021-16414Microsoft has announced a hardening of the DCOM/WMI functionality, based on a mandatory, progressive implementation in Q1 2022.
Due to this hardening, and in client contexts of security inspection of WMI monitoring streams, it will be necessary to take measures on the client side: freeze dynamic DCOM ports, reconfigure firewalls, etc.
ServiceNav plugins based on WMIC, which are numerous in our catalog, are impacted.
This version of ServiceNav delivers a fix.
This patch will not be not deployed on ServiceNav Boxes at version 4.17.0 (Ubuntu 16.04). consequently plugins (and associated checks) will no longer work.
Reminder - End of support for the Inventory feature
As already communicated by mail to users of this feature, 31/12/2021 marks the end of support (corrections & enhancements) of Inventory.
Support requests for Inventory are now closed.
Understanding that this decision may have an impact for your teams and customers, we are at your disposal to support you in this transition, by considering alternative interconnections with ServiceNav; for example via API calls or the implementation of a third party solution such as Goverlan from EasyVista.
Direct Linking - Hosts and Services
It is now possible to generate a direct link to a Host or Service.
This link can be generated from an item's details record, and is copied directly to the clipboard. It is also integrated into email notifications and action templates (via macros).
A new field is present in the web interface Style menu (Administrator profile): Platform URL.
This prefix is used to construct the final URL.
Use cases
Direct access from an email notification, ITSM or Hypervisor
Internal communication (Teams/Slack) supported -> faster analysis and resolution
Metric display - Enhancements
We have made two ergonomic changes to the metric display:
- Detail page > Metric it is now possible to select multiple metrics
Use cases :
Facilitate the comparison of metrics from the same check, as part of your analysis.
- Operation Metric graph is displayed when the graph icon is hovered over
Use cases
Support analysis of metrics from different checks 'on the fly', without having to create a widget or open a detail sheet.
MAP - Enhancements
The MAP widget now offers new shapes for representing monitored elements.
It is also possible to enter text into a shape, in order to optimize the display.
- New shapes available for monitored elements.
- Enter text into the shape
Use cases
Enhance the capabilities of the widely used MAP widget.
API - Remove deprecated methods and maintenance related improvements
Following simplification of the API paths, introduced in version 4.18the depreciated paths, and their redirectionwill be removed in version 4.19.
We also provide new methods related to maintenance:
- Delete a maintenance
- Delete a host/service from a maintenance task list
Freshservice ITSM Integration
We enhance our ITSM integration catalogue, with Freshservice.
The features offered are similar to those available for other integrations :
- Creating a ticket on alert
- Real-time status feedback and history in ServiceNav
Use cases
Reduction of the time taken to own
Cost optimization
Tracking of incidents in ServiceNav
Complete list of developments
| VSWA-30830 | [box] check_api_aws_cloudwatch - added a "Status if no data" argument |
| VSWA-31218 | [Box] EMC-VNX-StoragePool - check_emc_vnx_storagepool |
| VSWA-26627 | REST-Webservice: Add an argument to the HTTP statuses in OK |
| VSWA-29688 | Add the expected fields during the connection with the check_linux_command_telnet plugin |
| VSWA-31231 | Remove a service from a maintenance |
| VSWA-31224 | DELETE /maintenances/{maintenance} |
| VSWA-31230 | Delete a piece of equipment from a maintenance task list |
| VSWA-32237 | Script - Services of a list of Windows / Linux servers |
| VSWA-12398 | MAP - Choose the display form/position of the texts of an element |
| VSWA-30798 | GLPI integration - Remove the certificate test |
| VSWA-32292 | [Integration ticketing] Easyvista REST - Add the supervision output in the ticket description |
| VSWA-32262 | Inventory - Renewal of the Key Dell EMC TechDirect API used for DELL Warranty Verification |
| VSWA-18898 | [Box] Oracle plugins fill the disk space of the ServiceNav Box due to the lack of a directory on it |
| VSWA-31250 | /acquittances - GET - documentation |
| VSWA-11098 | Direct link to an equipment or service |
| VSWA-31099 | Direct link to an equipment or service - macro |
| VSWA-31248 | /tickets - GET - documentation |
| VSWA-31193 | Theme - add platform URL |
| VSWA-31291 | Check_api_azure_vm_status command - Change the type of the ARG4 |
| VSWA-30793 | [Box] BGP-session-status - check_snmp_bgp_sessions |
| VSWA-31864 | [Box] MS-SecurityCenter-Alerts-List - check_microsoft_graph_api_security_alerts_list |
| VSWA-32306 | Command check_vspc_api_jobs - typo in specification |
| VSWA-29490 | [Box] FSecure-PSB-Company-InfectionsHandle-Count - check_api_psb_company_handledinfections |
| VSWA-29489 | [Box] FSecure-PSB-Company-ComputerWithIssues-Count - check_api_psb_company_computerWithIssues |
| VSWA-27917 | [Box] FSecure-PSB-Companies-Alerts-Count - check_api_psb_companies_alerts_count |
| VSWA-21709 | [box]check_aruba_wifi_snmp_fan_status - HP-Aruba-WifiControler-Fan |
| VSWA-21125 | [Box] MS-MSSQL-ConnectionTime_notdsfile - check_mssql_connection_time_notdsfile |
| VSWA-21126 | [Box] MS-MSSQL-Request-Integer_notdsfile - check_ms_mssql_request_notdsfile |
| VSWA-21124 | [Box] MS-MSSQL-Connected-Users_notdsfile - check_mssql_connected_users_notdsfile |
| VSWA-21134 | [Box] MS-MSSQL-Database-Job-Status_notdsfile - check_mssql_database_job_status_notdsfile |
| VSWA-21130 | [Box] MS-MSSQL-single-database-backup-age_notdsfile - check_mssql_database_backup_age_dbname_notdsfile |
| VSWA-21131 | [Box] MS-MSSQL-Locks-Deadlocks_notdsfile - check_mssql_database_locks-deadlocks-notdsfile |
| VSWA-21129 | [Box] MS-MSSQL-Database-Backup-Age_notdsfile - check_mssql_database_backup_age_notdsfile |
| VSWA-21127 | [Box] MS-MSSQL-Database-Free_notdsfile - check_mssql_database-free_notdsfile |
| VSWA-21135 | [Box] MS-MSSQL-Database-State_notdsfile - check_mssql_database_state_notdsfile |
| VSWA-27721 | [Box] check_api_azure_pass_metrics_v2: Management of fleets above 1000 resources |
| VSWA-24288 | [Box] PaloAlto-Session-Status - added alert and critical thresholds |
| VSWA-31234 | [Box] Dell-DataDomain - creating the equipment model |
| VSWA-28884 | [BOX] PRTGAPI-ServiceStatus and Host alive via PRTG API | check_prtgapi_device_status and check_prtgapi_service_status - Managing a cache |
| VSWA-21118 | [Box] check_mssql_database_state.pl : add Port parameter + change connection method |
| VSWA-30182 | [Box] MS-Azure-FileShare-Quota - check_api_azure_paas_fileshare_quota |
| VSWA-31690 | [BOX] Customer specific - check_itm |
| VSWA-31882 | [Box] MS-SecurityCenter-AuditLog-DirectoryAudit - check_microsoft_graph_api_security_auditlog_directoryaudits |
| VSWA-32361 | [Box] MS-SecurityCenter-AuditLog-DirectoryAudit - check_microsoft_graph_api_security_auditlog_directoryaudits - Remove initiated by from output if value is empty and add date |
| VSWA-19497 | [Box] Template MS-WBAdmin-Backup: collect using protocol WinRM |
| VSWA-21119 | [Box] check_mssql_database_job_status.pl : add Port parameter + change connection method |
| VSWA-22996 | [Box] PaloAlto : using the new version of the script |
| VSWA-30987 | EMC-DataDomain-UsedSpace - check_datadomain.pl - FS size 0 case, go critical |
| VSWA-31311 | MS-WIN-PS-Eventlog - check_ps_win_eventlog - Add critical threshold information |
| VSWA-23373 | [Box] Isilon-FileSystem-Usage - evolution |
| VSWA-27936 | [box] SophosXG-services-status |
| VSWA-31993 | [Box] MS-SecurityCenter-AuditLog-SignIns - check_microsoft_graph_api_security_auditlog_signins |
| VSWA-27027 | [Box] Veeam-Service-Provider-Console-Jobs - check_vspc_api_jobs |
| VSWA-30261 | [Box] Global-SNMPv3-OID-Status - check_snmpv3_oid_status |
| VSWA-31537 | [Box] Global-API-Value + Global-API-Status - check_generic_api_value + check_generic_api_text - Change the validity check of the -value parameter |
| VSWA-29980 | [Box] Generic SSH plugins - passphrase management |
| VSWA-30667 | [Box] Global-API-Count - check_generic_api_count |
| VSWA-32310 | [Box] Veeam-Job-Status - check_veeam_job and check_veeam_job_notdsfile - Whitelist not populated - Don't bring up out of period jobs |
| VSWA-29834 | [Box] check_trap_plus - check_trap_plus.pl |
| VSWA-4101 | The "Fleet Details" report must contain the equipment of all company types |
| VSWA-24718 | Removal and termination of deprecated route redirection |
| VSWA-31857 | [Box] MS-SecurityCenter-SecureScore - check_microsoft_graph_api_secure_score |
| VSWA-30787 | Support module - Integrating the "customer not visible" logic for emails |
| VSWA-31098 | Service configuration > List - harmonize sorting and filter design |
| VSWA-31211 | Contacts/Contact Group - offer SNB reloading in case of escalation only |
| VSWA-30681 | Non-deletable maintenance - correction script |
| VSWA-31103 | Configuration > Column display - standardization |
| VSWA-32340 | API - Aligning rights to the user's role |
| VSWA-30889 | Equipment configuration > List - harmonize sorting and filter design |
| VSWA-30059 | Additional information - Search/UI list |
| VSWA-30260 | Equipment model - Huawei Server |
| VSWA-31084 | Direct link on detail sheet - recovery button |
| VSWA-31474 | [Export/Import] Uniform "Availability" column name -> "Availability |
| VSWA-33134 | Detail sheet > Metrics - do not reload the entire field when selecting a metric |
| VSWA-30553 | Detail sheet - Metric - multi-metric |
| VSWA-30636 | Technical operation - Display of the metric graph on mouse-over |
| VSWA-28880 | [BOX] PRTGAPI-ServiceStatus and Host alive via PRTG API | check_prtgapi_device_status and check_prtgapi_service_status - Support passhash in addition to password |
| VSWA-31353 | Direct link to a piece of equipment or service - macro & notification: distinguish between full and legacy BD sourcing |
| VSWA-33191 | [BOX] DCOM Server Security Features Modification (CVE-2021-26414) - parent application |
| VSWA-31673 | EasyVista REST integration - URL size limit for getTicketListe() |
| VSWA-31914 | Global-API-Value - check_generic_api_value - Use the -output argument |
| VSWA-31356 | ITSM Integrations - Optimizing API Calls on the Ticket Column |
| VSWA-33431 | [Box] Global-SNMPv3-OID-Status - check_snmpv3_oid_status - correction spec |
| VSWA-31921 | CLB Integration - Variability of the closing status of a ticket |
| VSWA-32791 | FreshService integration |
Complete list of patches
| VSWA-31859 | [Box] MS-MSSQL-database-job-status template - Datetime problem |
| VSWA-30657 | [Box] LIN-RAM - check_snmp_lin_ram : " Negative SNMP values collected " if RAM > 3Tb |
| VSWA-33670 | OVH SaaS performance : opening a device configuration sheet |
| VSWA-31216 | SUT Widget - The number of lines returned is limited to 50 |
| VSWA-33535 | OVH SaaS performance - status list dashboard queries are always executed when the dashboard changes |
| VSWA-32571 | [BOX] PRTGAPI-ServiceStatus and Host alive via PRTG API | check_prtgapi_device_status and check_prtgapi_service_status - Cache management: No cache generation |
| VSWA-18364 | [Box] HP-Procurve-Fan model: untimely switch to UNKNOWN state |
| VSWA-32354 | [Box] MS-SecurityCenter-AuditLog-SignIns - check_microsoft_graph_api_security_auditlog_signins - Displays location when there is none |
| VSWA-24389 | [Box] MS-Azure-Log-Analytics: errors on thresholds management |
| VSWA-27688 | [BOX] MS-Win-ActiveDirectory-Health - check_win_ad_dc.pl - Unknown system language |
| VSWA-23491 | [Box] check_ipmi_dell_idrac_hardware.pl - misinterpreted password |
| VSWA-25501 | [Box] lib coservit powershell and winexe - creating zombie powershell processes on the client server |
| VSWA-29311 | [BOX] Network_traffic_Plus_SNMPV3 - check_centreon_snmp_traffic_plus.pl & Network_traffic-SNMPv3 - check_centreon_snmp_traffic -Magic number checking on storable file failed |
| VSWA-27257 | [BOX] Lin-Ping-Svc-OnHost - check_linux_ping_svchost.pl - Convert rta, rtmin, and rtmax to ms |
| VSWA-27833 | [Box] Veeam-Job-BackupCopy-Status - check_veeam_backupcopy_job - Unable to get the information: database access failed! |
| VSWA-30782 | [Box] MS-WIN-PS-Command - check_ps_command.pl - malfunction if performance data empty |
| VSWA-31213 | Current state of the park (customer park ext. use) - Filtering by category not functional |
| VSWA-31123 | The export of the equipment does not work if you choose a label in the filter |
| VSWA-31100 | Parent-Child Relationship not functional GIS accounts |
| VSWA-33045 | Command form: shift between arguments |
| VSWA-31516 | [Box] EMC-VNXe-Global-Status - check_vnxe.sh - incorrect return on /sys/general |
| VSWA-33020 | Direct link - Sourcing parameter not present in pasi.conf.php |
| VSWA-33914 | DCOM security hole: Plugins using wmic not working |
| VSWA-33439 | HTTP_HTTPS - check_http_full - No certificate check on U20 and remote servers in UK |
| VSWA-30040 | [Box]check_windows_update_status.pl - Winexe command encoding error |
| VSWA-32312 | [Box] Veeam-Service-Provider-Console-Jobs - check_vspc_api_jobs - Filters not working |
Service Templates
- Cloud
MS-Azure-FileShare-Quota
Monitors the quota used by an Azure file sharing service and alerts if it exceeds configured thresholds. Configuration: Azure connection information, file share name, units, warning threshold, critical threshold.
-
Backup - Backup
Veeam-Service-Provider-Console-Jobs
Monitor the status of one or more Veeam jobs, one or more companies, and optionally the runtime, last run date and data volume, via the Veeam Service Provider Console v2 API. Configuration: API URL, API login and password, Job names, Company names
-
Storage - Storage
EMC-VNX-StoragePool
Collects occupancy (utilization rate, absolute value in TB) of EMC VNX array storage pools and changes status when the utilization rate for at least one pool exceeds configured thresholds. Prerequisite: install the NaviCLI product on the monitoring server. Configuration: User account and password (optional - secure access to EMC CLI), storage pool whitelist/blacklist, capacity thresholds
-
Applicatif
Global-API-Count
Monitoring, in a generic way, of any API in REST format (Json) by GET or POST requests. The service supports the obtaining, if neecessary, of an authentication token by calls to another EndPoint Counts the number of matches returned based on white/black lists, and compares them with thresholds
-
Network - Réseau
BGP-session-status
Checks the status of BGP connections on a device. Alerts if at least one session is not OK. Configuration: Community, port and SNMP version, white/black list of BPG sessions to be included in the check.
- Cloud
MS-SecurityCenter-AuditLog-DirectoryAudit
Checks Microsoft audit logs via the Graph API, based on filters passed as a parameter and alerts if at least one item matches. Configuration: Tenant ID, Application ID and secret provided by Microsoft, filtering criteria. Prerequisite: Rights according to Microsoft documentation: https://docs.microsoft.com/en-gb/graph/api/directoryaudit-list?view=graph-rest-1.0&tabs=http
- Cloud
MS-SecurityCenter-AuditLog-SignIns
Checks Microsoft connection logs via the Graph API, based on filters passed as a parameter and alerts if at least one item matches. Configuration: Tenant ID, Application ID and secret provided by Microsoft, filtering criteria. Prerequisite: Rights according to Microsoft documentation: https://docs.microsoft.com/en-gb/graph/api/signin-list?view=graph-rest-1.0&tabs=http
- Cloud
MS-SecurityCenter-SecureScore
Checks the latest security score returned by the Microsoft "SecureScore" API and alerts if thresholds are exceeded. Configuration: Tenant ID, Application ID, Microsoft Graph API Access Key, thresholds Prerequisite: Rights indicated in the Microsoft documentation
- Cloud
MS-SecurityCenter-Alerts-List
Returns the list of alerts present in the Microsoft Security Center according to filters, and alerts based in the value of a field present in the alert. Configuration: Tenant ID, Application ID and secret provided by Microsoft, filtering criteria. Prerequisite: Rights according to Microsoft documentation: https://docs.microsoft.com/en-gb/graph/api/alert-list?view=graph-rest-1.0&tabs=http
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