ServiceNav 4.2

Rescue mode, report evolution

04/06/2019

Dataviz

Rescue mode: don't lose your eyesight in case of platform failure

While using your monitoring platform, a network outage or platform crash may occur, plunging your operations team into darkness, without access to the ServiceNav website.

Your only means of supervision then becomes the e-mail notification, which quickly shows its limits because it does not offer any overview.

To help you keep your eyes open on your park, we have developed the rescue mode.

Accessible via a browser, by entering the name or IP of your ServiceNav Box, this interface allows you to :

  • Consult the technical operation, on the perimeter of the data supervised by the Box
  • Refresh presented information
  • Paginate
  • Enable auto-refresh
  • Filter by status, name, IP, details

And this even if your ServiceNav platform is offline, or your internet link is down.

Rescue mode is disabled by default for security reasons. Your ServiceNav consultants are available to assist you with its activation, via our support.

Enhancement

Current State of the Park Report

The "Current State of the Park" report is evolving and presents new information:

  • Overview of the number of pieces of equipment per category
  • Display the list of current alerts with their ticket number

This addition allows a more complete reporting on the state of the Park, including a breakdown by category, and the "ticketing" dimension.

Enhancement

Service Weather - Dependencies Graph

Developments aimed at improving the use and readability of the dependency graph have been made.

The first time the user services graph is opened, the check mark "Animate critical path" is now unchecked (and therefore the path is not animated).

By checking or unchecking the box, the choice is memorized.

The green links never blink, whether the "Animate critical path" box is checked or not.

Strong password generation

When creating a user, it is now possible to generate a strong password :

  • 10 characters
  • Upper case + lower case + numbers + special characters

Service Templates

0
Florian Mattes
Product Manager ServiceNav

Our other release notes

Need some help?

en_US

Welcome to ServiceNav!

Need help? More information about our products? Write to us!
You have taken note of our privacy policy.

[COVID - 19 ] - TELEWORKING, TARGET AVAILABILITY 100% !

While the epidemic lasts, ensure the availability and performance of your IT services for teleworking, with ServiceNav!

Following the government's call to mobilize to help businesses overcome the current health and economic context, we help you, free of charge, to ensure the complete monitoring of your teleworking environments: VPN, VDI, Teams, Skype Enterprise, Citrix... Objectives: collection, availability and usage indicators, dashboards to support your communication.
We use cookies to ensure that you have the best possible experience on our site, and if you continue to use this site, we will assume that you are satisfied with it.

Reserve your place

You have taken note of our privacy policy.