ServiceNav 4.2

Rescue mode, report evolution



Rescue mode: don't lose your eyesight in case of platform failure

While using your monitoring platform, a network outage or platform crash may occur, plunging your operations team into darkness, without access to the ServiceNav website.

Your only means of supervision then becomes the e-mail notification, which quickly shows its limits because it does not offer any overview.

To help you keep your eyes open on your park, we have developed the rescue mode.

Accessible via a browser, by entering the name or IP of your ServiceNav Box, this interface allows you to :

  • Consult the technical operation, on the perimeter of the data supervised by the Box
  • Refresh presented information
  • Paginate
  • Enable auto-refresh
  • Filter by status, name, IP, details

And this even if your ServiceNav platform is offline, or your internet link is down.

Rescue mode is disabled by default for security reasons. Your ServiceNav consultants are available to assist you with its activation, via our support.


Current State of the Park Report

The "Current State of the Park" report is evolving and presents new information:

  • Overview of the number of pieces of equipment per category
  • Display the list of current alerts with their ticket number

This addition allows a more complete reporting on the state of the Park, including a breakdown by category, and the "ticketing" dimension.


Service Weather - Dependencies Graph

Developments aimed at improving the use and readability of the dependency graph have been made.

The first time the user services graph is opened, the check mark "Animate critical path" is now unchecked (and therefore the path is not animated).

By checking or unchecking the box, the choice is memorized.

The green links never blink, whether the "Animate critical path" box is checked or not.

Strong password generation

When creating a user, it is now possible to generate a strong password :

  • 10 characters
  • Upper case + lower case + numbers + special characters

Service Templates

Florian Mattes
Product Manager ServiceNav

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