ServiceNav 4.18
20 October 2021
Update
Monitoring of Azure and AWS PaaS objects
Use cases : you manage a cloud infrastructure Azure and/or AWS. Do you want to have a unified monitoring system, and aggregate in a readable and efficient way the numerous information from dedicated consoles? The service models dedicated to Azure PaaS objects and AWS Cloudwatch allow you to monitor all the metrics associated with PaaS objects, and place ServiceNav as a hypervisor for your Cloud environments, in perfect complementarity with the consoles Azure and AWS.
Two new generic service models are being introduced: MS-Azure-PaaS-Metrics_v2 and AWS-Paas-cloudwatch
You want to go further on the subject and understand their value, to implement these models in your production context? Take a few minutes to read our dedicated article!
Dataviz
Update
When a Dashboard is shared via the DashlinkThe share button now appears pressed, which allows you to know which dashboard is already shared, and thus avoid unnecessary clicks.
Update
Attachment site of a unitary service in the service list
The "Site" column is now present in the list of unitary services (Configuration > Services > List)
Use cases : you are a managed service provider, you work on the configuration If you have a multi-site client, you want to quickly identify the services on which to review the configuration. The site display allows you to reliably identify the service displayed (the equipment and service name can be the same for several services within a client).
Update
Connecting to an ITSM System - Managed Customers
It is now possible to define a connection to an ITSM (ticketing tool) at the level of a managed client.
Use cases : you are a managed service provider, you use several ITSM tools (or instances), depending on your customers.
You wish to activate a ServiceNav - ITSM integration specific to each customer, so that tickets created on an alert appear in the instance dedicated to the customer.
Update
Import and mass update of unit services
With ServiceNav 4.6 we introduce the first version of our newImport and mass update.
In the continuity of the export of unitary services, improved in version 4.4, we have implemented a mechanism for importing and updating unitary services in mass.
Use cases : You are a managed service provider or an end customer, wishing to integrate or update a large number of unitary services. The use of mass import saves a lot of time on configuration operations, and reduces the time to production for your new scope.
This functionality is currently not offered in the interface, and must be used by a consultant in the context of a project or a customer park integration.
In future versions, this functionality will be extended to user equipment and services, and will have a graphical interface that will empower the user.
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