Version 2.22

Support Features - ServiceNav - report patches



In summary

Version 2.22 takes into account the name change of the ServiceNav application, introduces the first functionalities on the support module around the technical team - end customer profiles, and corrects the availability report.

In this version, about 60 functional evolutions, technical evolutions and patches have been carried out. This update will be deployed on ServiceNav SaaS on 02/02 at 8pm. This operation will take a maximum of 60 minutes.

Connection to the application will not be possible during this period.
The supervision service (notification, data collection) will not be impacted.

You will find below the details of this new version.



Web App

Support] Accessing the SIG_DAF dashboard
Support] Add comments to the Application form - A and DAF GIS / RPC AND RT DAF
[Support] Action consultation - GIS A
Support] Action Consultation - DAF GIS
Support] Viewing an Action by clicking on the schedule
Support] View the list of Planned Actions for my Company on a schedule view
Support] View details of the next Planned Action
Support] View the details of a DAF/GIS A request
Support] View related actions in the Requests list
Support] View my Open Requests by SLA criticality
Support] View a list filtered by keyword - RPC RT/ET/DAF/SIG DAF/SIG A
Support] View a list filtered by raw status RPC RT/ET/DAF/GIS DAF/GIS A
Support] View/Filter action list - GIS A
Support] View/Filter action list - DAF GIS
Support] DAF GIS/GIS A request creation
Support] Gradient mode management on support/synthesis menu
[Support] Role management on extranet merge
Support] User management - Ability to link to a "GIS user" in CRM
Support] Mobility - CRM GIS profile management
Support] A SIG / DAF SIG : Access to the support menu
Support] GIS A: Request list - display only the requests within its scope of visibility
Support] GIS A: Company search should be partitioned by sector and user organisation only.
[Support] DAF GIS: The search for companies must be partitioned by the user's sector and organisation (sites and sub-sites).
[Support] DAF GIS: Request list - display only the requests within its scope of visibility

Viadéis™ Services Box
Not applicable.

Viadéis™ Agent Services
Not applicable.



Web App

[Administration] [Mobility] Change icons and slapshscreen
Administration] [Mobility] Change default connection url
Administration] [Mobility] Replace the name Viadeis Services with ServiceNav in the About page
Administration] A user can change his login page in his profile.
Configuration] [Monitoring account] [MySQL] connection port
Census] [Map] Temporarily delete mapping
Reporting] [Availability] Left alignment for the name of the user services in the overview table
[Reporting] Add the annual period to the "Peak hour service consumption monitoring" report.
[Reporting] Add the weekly period to the "Peak hour service consumption monitoring" report.
Reporting] Availability analysis: change in total downtime
Reporting] Remove the "From" field from the report templates.

Viadéis™ Services Box
Box] Improve remoteOperationBox initialization queue management

Viadéis™ Agent Services
Not applicable.

Service Templates

Discover the associated webinar

0 2
Product and Service Director

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