Version 2.3

new and improved



Web :

  • Generation of the Viadéis™ Services Box configuration: new interface
  • Production of a Viadéis™ Services Box: automation of the network configuration and the attachment to the website
  • New "Criticality" field in service templates, with inheritance of the value of this field for unit services created
  • Administration: logging of configuration actions by the Viadéis™ Services user, with search and consultation interface

Viadéis™ Services Agent

  • Completely new installation program based on FlexeraSoftware's InstallShield technology
  • All proxy communication modes are now supported for the update Viadéis™ Services Agent; the network configuration must be specified at the time of installation
  • Checking communication to the update service at installation time

New service models :

  • Ability to test network connectivity by pinging in service probe mode
  • Antivirus TrendMicro WorryFree/OfficeScan : checking for updates
  • Verification of HP manufacturer's warranty/extensions
  • Yosemite Server Backup (HP Data Protector Express)
  • DELL - servers: RAID health, hardware
  • Symantec BESR: support for the 2011 version


Viadéis™ Services Box

  • During the census, discovery of network interfaces and partitions on devices supporting MIB II SNMP (Windows, Linux/Unix servers, active network devices), and automated deployment of corresponding probes. The census functionality is currently available for Viadéis™ Services Boxes dedicated to a client
  • RemoteOperationBox V2 message-oriented transactional dialogue between Viadéis™ Services Box and Website (-20%), integrity control and recovery in the event of long-term network or component unavailability, speed of execution of configuration or control orders (+80%)
  • Production of a Viadéis™ Services Box Automation of network configuration and website attachment

New service models :

  • HP Procurve : material
  • Quantum-ScalarI80 : status
  • Quantum-DXI6700 status, memory consumption, swap consumption
  • Ability to test network connectivity by pinging in service probe mode
  • MITEL alarm level monitoring of the telephony server
  • Strip bookstore Dell TL4000 : status
  • Juniper - SSL gateway: CPU, swap, memory, log file, disk consumption
  • FC Switches IBM/Brocade : global status, hardware components, port status
  • Acronis Status of backups
  • EMC - CX/AX storage arrays: CPU consumption, disk status, cache status, faults, port status
  • DELL PowerConnect Global status
  • DELL - storage arrays MD 3xxx : overall status
  • NetApp temperature, power supply, NVRAM battery, volume usage, NMDP sessions, global status, disk status, fans, enclosure, CPU
  • Application Apache/Tomcat
  • Antivirus TrendMicro WorryFree/OfficeScan : checking for updates


Web :

  • Inventory module: different positioning in the interface, export, delete, sort and multi-column search functions, both on the hardware inventory and on the software inventory
  • Improved box list view - added version information
  • Timeline: when no supervision data is displayed, the timeline displays an undetermined status by default
  • Technical operation - hiding the description field when it is empty
  • Displaying in the detail record of a unit service its category
  • Administration - remove the Acknowledged Events configuration option
  • Administration - rename the game Home in Dashboards
  • Integration with Viadéis™ CRM: interface redesign: choice between creating a ticket or simply acknowledging
  • Integration with Viadéis™ CRM : name of the Viadéis™ CRM company in the ticket creation form on the Viadéis™ Services side
  • Integration with Viadéis™ CRM: parent legacy site of "companies in CRM" links.
  • Visibility of the Viadéis™ Services Box at configuration generation: the configuration of a unit equipment or service can only be performed by a user with rights on the Viadéis™ Services Box
  • Configuration : suppression of the duplication action of the boxes
  • Logging of Viadéis™ users' connections in database services
  • Reporting: reducing the size of performance reports
  • Technical operation: removal of the "stop/start notifications and controls" choices in the Actions menu
  • Configuring a unitary service: initializing and displaying data from service templates
  • Configuring a unitary service: displaying the service model description

Viadéis™ Services Box

  • Use of a RAM partition for Nagios status files, reducing the number of I/O drives
  • MS-WIN-Services-Not-Started case insensitive probe model
  • HP MSA 2012: Supervision of SA technology
  • Acknowledgement notification: indication of the user who has acknowledged the status


Web :

  • RemoteOperationBox V2 no more loss of performance data
  • Sales follow-up: the selection remains active when you switch from the customer tab to the site tab
  • From the dashboard Fleet tracking by service categoryYou can select the action Remote access
  • Deleting reporting items is now possible in Chrome
  • Filters between service weather and technical operations are now independent
  • The display of the page Event logs is functional
  • Performance graph display problem in IE8
  • Multi-client report configuration popup windows do not work in IE8
  • The sorting order of the scoreboard by service category is not done by status and seniority
  • Service weather: display error
  • Unable to edit an LDAP user's profile
  • Inventory - error in display when negative values are present
  • Contact group - contact not added in the configuration if it is not linked to any equipment / service
  • Commercial follow-up > companies : in the company details, the button Delete does not work
  • Configuration > Supervision account: bad generation of the configuration for an optional supervision account
  • Delete the sending medium section for the report Current status of the park
  • Incorrect display of unavailabilities greater than 9:06 in the list of unavailabilities
  • Impossible to delete a contact even if it is inactive
  • Service duplication: protection of supervision accounts is not duplicated


VS Box :

Service Models :

  • Large disk sizes (> 4TB) are correctly remounted (no more negative numbers displayed)
  • Number and age of files on Windows machine: change the output of the plug-in when no files are found.
  • Linux: memory consumption excludes cached memory
  • DELL PowerEdge: fixes
  • Trouble running the Dispo-Share service template when the password contains special characters

VS Agent :

  • The etrust plugin takes into account the language of installation of the eTrust software

Service Templates

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