New
News
Web :
- Generation of the Viadéis™ Services Box configuration: new interface
- Production of a Viadéis™ Services Box: automation of network configuration and website attachment
- New "Criticality" field in service templates, with inheritance of the value of this field for the unit services created
- Administration: logging of configuration actions by the user Viadéis™ Services, with search and consultation interface
Viadéis™ Agent Services
- Completely new installation program based on FlexeraSoftware's InstallShield technology
- All modes of communication via proxy are now supported for the service. refresher Viadéis™ Agent Services; network configuration is to be indicated at the time of installation.
- Verification of communication to the update service at the time of installation
New service models :
- Ability to test network connectivity by pinging in service probe mode
- Antivirus TrendMicro WorryFree/OfficeScan check for updates
- Audit of warranties/extensions of warranty on HP manufacturer site
- Yosemite Server Backup (HP Data Protector Express)
- DELL - servers: RAID health status, hardware
- Symantec BESR: support for 2011 version
Viadéis™ Services Box
- During the survey, discovery of network interfaces and partitions on equipment supporting MIB II SNMP (Windows, Linux/Unix servers, active network equipment), and automated deployment of the corresponding probes. Census functionality is currently available for Viadéis™ Services Boxes dedicated to a customer
- RemoteOperationBox V2 : Message-oriented transactional dialog between Viadéis™ Services Box and Website The following features are available: reduced bandwidth usage on the client side (-20%), integrity check and recovery in the event of long-term unavailability of the network or components, rapidity of configuration or control orders (+80%)
- Production of a Viadéis™ Services Box : automation of network configuration and website connection
New service models :
- HP Procurve hardware
- Quantum-ScalarI80 standing
- Quantum-DXI6700 : status, memory consumption, swap consumption
- Ability to test network connectivity by pinging in service probe mode
- MITEL supervision of the alarm level of the telephony server
- Tape Library Dell TL4000 standing
- Juniper - SSL gateway: CPU, swap, memory, log file, disk consumption
- FC Switches IBM/Brocade global status, hardware components, port status
- Acronis backup status
- EMC - CX/AX storage bays: CPU consumption, disk status, cache status, faults, port status
- DELL PowerConnect overall status
- DELL - storage bays MD 3xxx overall status
- NetApp : temperature, power, NVRAM battery, volume utilization, NMDP sessions, global status, disk status, fans, enclosure, CPU
- Application Apache/Tomcat
- Antivirus TrendMicro WorryFree/OfficeScan check for updates
Enhancement
Evolutions
Web :
- Inventory module: different positioning in the interface, export, delete, sort and multi-column search functions, both on the hardware inventory and on the software inventory of the park
- Enhanced case list view - added version information
- Time Frieze: when no supervision data is displayed, the time frieze displays an indeterminate status by default.
- Technical operation - hiding the description field when it is empty
- Displaying in the detail record of a unit service its category
- Administration - remove the configuration option for acknowledged events
- Administration - rename the game Home page in Dashboards
- Integration with Viadéis™ CRM: redesign of the interface: choice between creating a ticket or simply paying for it
- Integration with Viadéis™ CRM: company name Viadéis™ CRM in the ticket creation form on the Viadéis™ Services side
- Integration with Viadéis™ CRM : parent inheritance <-> site of the links " companies in the CRM
- Visibility of the Viadéis™ Services Box when generating the configuration: the configuration of a piece of equipment or a unit service can only be carried out by a user with rights to the Viadéis™ Services Box.
- Configuration: removal of the duplication action of the boxes
- Logging of connections from Viadéis™ users Database services
- Reporting: reducing the size of performance reports
- Technical operation: remove the "stop/start notifications and controls" options from the Actions menu.
- Configuration of a unit service: initialization and display of data from service templates
- Configuring a unit service: displaying the description of the service model
Viadéis™ Services Box
- Using a partition in RAM for Nagios status files to reduce the number of I/O disks
- MS-WIN-Services-Not-Started probe model insensitive to breakage
- HP MSA 2012: SA technology supervision
- Acknowledgement notification: indication of the user who has acknowledged the status
Patch
Corrections
Web :
- RemoteOperationBox V2 no more loss of performance data
- Sales follow-up: the selection remains active when you switch from the customer tab to the site tab.
- From the dashboard Hosts and service categoriesYou can select the action Remote Access
- Deletion of reporting elements is now possible under Chrome
- The filters between service weather and technical operations are now independent
- The page display Event logs is functional
- Problem viewing performance graphs under IE8
- Multi-client report configuration popup windows do not work under IE8
- The sort order of the dashboard by service category is not by status and seniority.
- Service weather: display error
- Cannot change the profile of an LDAP user
- Inventory - display error when negative values are present
- Contact group - contact not added in the configuration if it is not linked to any equipment/service
- Commercial follow-up > companies: in the company details, the button Delete doesn't work
- Configuration > Supervision account: bad generation of the configuration for an optional supervision account
- Delete the section of the means of sending for the report State of the park current
- Incorrect display of unavailabilities greater than 9h6min in the unavailability list
- Cannot delete a contact even if it is inactive
- Service duplication: protection of supervision accounts is not duplicated
VS Box :
Service Models :
- Large disk sizes (> 4TB) are correctly wound up (no more negative number display)
- Number and age of files on Windows machine: modification of the plug-in output when no file is found.
- Linux: memory consumption excludes cached memory
- DELL PowerEdge: corrections
- Problem running the Share-Dispo service model when the password contains special characters
VS Agent :
- The etrust plugin takes into account the installation language of the eTrust software
Service Templates
Discover the associated webinar
Our other release notes
ServiceNav 4.14
4 March 2021
ServiceNav 4.13
12 January 2021
ServiceNav 4.11
5 August 2020
ServiceNav 4.10
19 June 2020