Version 2.8

news and improvements

04/10/2014

New

Web App

  • Escalation of notifications with three levels of escalation, allowing, in the absence of acknowledgement of a status by an operating team following a number of checks indicated in the escalation configuration, to alert another team in support. The notification escalation applies to equipment and unit services

New

Viadéis™ Services Box

New service models :

  • Supervision of the first N lines of a Linux/Unix eventlog
  • Generic NRPE command to specify the script to be executed with the NRPE agent installed on the monitored equipment.

Enhancement

Web App

  • [Notifications] order to send SMS as web services for user services
  • [Contacts] check numbers in the contact sheet
  • Reporting] [Dashboard] Mobility dashboard created by default when no dashboard has been initialized by the user
  • [Reporting] calculation of daily statements in the performance analysis report
  • Integration Viadéis™ CRM] [Ticketing] fields added Contract  Speaker to assign the right actor and service provider when creating the request

Enhancement

Viadéis™ Services Box

  • [Notifications] order to send SMS as web services
  • Loss of acknowledgement only when returning to OK status for equipment and unit services (previous behaviour: loss of acknowledgement when changing status)

Enhancement

Viadéis™ Agent Services

  • Loss of acknowledgement only when returning to OK status for equipment and unit services (previous behaviour: loss of acknowledgement when changing status)
  • [Notifications] order to send SMS as web services

 

Patch

Web App

  • Reporting] Sending on network share: " " characters are taken into account.
  • Configuration] [Service model] "Description" field has been changed.
  • Configuration][Equipment] comment location added when mass modifying general information
  • Configuration] field changeover Comment the mandatory planned unavailability, in order to make the planned unavailability function operational
  • Configuration] the function of adding a category is functional
  • [Configuration] location when creating a scan command
  • CRM integration] no more modification of the site name when setting up the link "Company in CRM".
  • Administration] [Action tracking] added location on column values Subject in the action follow-up list
  • Reconfiguring to allow access to the Web App via a low-speed connection

Patch

Viadéis™ Services Box

  • HP P4000: incorrect OID value, all probes corrected
  • Microsoft SQL Server - free space in a database: more verification on the alert threshold value compared to the critical threshold value
  • Kaspersky Antivirus: Problem with date interpretation
  • Acronis Backup: Problem when no results are returned
  • Disk Check: Increase maximum SNMP message size

Patch

Viadéis™ Agent Services

  • Normal control interval obtained from the execution time of the scripts defined at the equipment level

Service Templates

0 2
Bruno RICHOUX
Product and Service Director

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