Version 2.8

new and improved

04/10/2014

New

Web App

  • Notification escalation with three levels of escalation, allowing the failure of an operations team to acknowledge a status after a specified number of checks in the escalation configuration to alert another team in support. Notification escalation applies to equipment and unitary services

New

Viadéis™ Services Box

New service models :

  • Monitoring the first N lines of a Linux/Unix event log
  • Generic NRPE command allowing to specify the script to be executed with the NRPE agent installed on the supervised equipment

Evolution

Web App

  • [Notifications] command to send SMS as web services for user services
  • [Contacts] control of numbers in the contact record
  • [Reporting][Dashboard] Mobility dashboard created by default when no dashboard has been initialized by the user
  • [Reporting] calculation of daily reports in the performance analysis report
  • [Viadéis™ CRM integration][Ticketing] add fields Contract and Speaker to assign the appropriate worker and service when creating the request

Evolution

Viadéis™ Services Box

  • [Notifications] command to send SMS as web services
  • Loss of acknowledgement only when returning to OK status for equipment and unitary services (previous behaviour: loss of acknowledgement when changing status)

Evolution

Viadéis™ Services Agent

  • Loss of acknowledgement only when returning to OK status for equipment and unitary services (previous behaviour: loss of acknowledgement when changing status)
  • [Notifications] command to send SMS as web services

 

Correction

Web App

  • [Reporting] Sending on a network share: " " characters are taken into account
  • [Configuration] [Service model] modification of the "Description" field taken into account
  • [Configuration][Equipment] add comment location when editing general information in bulk
  • [Configuration] field passage Comment of the mandatory planned downtime, in order to make the planned downtime function operational
  • [Configuration] the function to add a category is functional
  • [Configuration] location when creating an analysis command
  • [CRM integration] no more modification of the site name when setting up the "Company in CRM" link
  • [Administration][Action Tracking] add location to column values Object in the action follow-up list
  • Reconfiguration to allow access to the Web App over a low-speed connection

Correction

Viadéis™ Services Box

  • HP P4000: wrong OID value, all probes corrected
  • Microsoft SQL Server - free space of a database: no more verification on the value of the alert threshold compared to the critical threshold
  • Kaspersky Antivirus: problem with date interpretation
  • Acronis Backup : problem when no result is returned
  • Disk check: Increase the maximum SNMP message size

Correction

Viadéis™ Services Agent

  • Normal check interval obtained from the execution time of the scripts defined at the equipment level

Service Models

0 2
Bruno RICHOUX
Product and Service Director

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