Steps in deploying a monitoring solution

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Florian Mattes
Product Manager ServiceNav

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Between the discovery of the product and its use in production, a few steps are necessary to reach the "holy grail" of any consultant: a satisfied, long-lasting client applying good supervision practices.

The course of a project

It all starts with the kickoff meeting, or kick-off.

The role of the kick-off is twofold. For the customer, it is a question of identifying the consultant in charge of the project, and of reading/adjusting the schedule proposed by the latter. For the consultant, it is the opportunity to present the Prerequisite techniques (dimensioning of VMs, Prerequisite on equipment to be supervised, ...) and to present its schedule, according to the technical and organizational constraints.

Following the kickoff and the supply of VM(s) by the customer, the installation of the ServiceNav Box is realized. Its role will be to collect data on supervised equipment and services.

If it is a dedicated installation, the VMs corresponding to the platform are also installed.

At the end of this installation, a work of census of the fleet to be supervised is carried out by the client project manager and the consultant, first on a list (Excel or other), then prioritized and integrated by batch into ServiceNav, using the census. In the case of a high-volume takeover of a fleet, a import is realized.

The consultant introduces here good practices, which will be profitable in the long term:

  • To fill in the supervisory accounts at the highest possible level
  • Standardize naming
  • Define labels on equipment if relevant
  • Only put in supervision what is necessary

At this stage, the supervision tool is populated, it becomes possible to refine the controls (thresholds, arguments) and to define reporting policies.

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The challenge here is to reduce the "noise" and the false positives :

  • Notify only major alerts, and on appropriate contacts
  • Define appropriate thresholds

Once this work has been completed, an analysis of the user services and the need for reporting.

The aim here is to identify groups of equipment and services, in order to form user servicess, which will allow for high-level supervision that can be shared with end-users via the IT Weather.

Once this architecture is in place, supervision is operational. It remains to identify with the operational users and managers the reporting needs, and the monitoring mode (TV screen, PC, PDF mail reports) in order to define instrument panels  reports adapted.

The final step is user training, during which the production application is presented and a summary document is delivered. This is also the opportunity to gather feedback and make final minor adjustments.

At the end of the training courses, the project is validated by the customer and moves on to "After-sales". The customer's contact person becomes the assistance platform, and the initial consultant remains a privileged contact.

How long do I need to book?

The ServiceNav product is optimised and our consultants are trained to ensure that the deployment of your supervision is as efficient and rapid as possible, while remaining of the highest quality. It only takes a few days to put a fleet into supervision and create the first dashboards and user services, when the prerequisites are met.

Once the solution is in production, bringing it to life is also easy, thanks to the numerous mass processing functionalities, the model-based approach (services and equipment), and an efficient and responsive support platform.

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