The Smart Support Center project

Cloud Smart Support Center Offer

Do you need help?

The goal of the recently completed Smart Support Center project is to create a Next Generation Service Center model.

The genesis of the Smart Support Center project is the meeting of an SME and a global group thanks to Minalogic, a global competitiveness cluster for digital technologies in Auvergne-Rhône-Alpes. The complementary nature of the various players, shared innovation topics, collaboration with research laboratories with strong expertise in BigData technologies and a favorable regional technological ecosystem have enabled the launch and success of the project Smart Support Center.

What is a New Generation Service Center?

New Generation Service Centre is a Service Center using a unified information system based on AI (Artificial Intelligence) and machine learning techniques. Machine learning is the implementation of methods and technologies that allow a machine to evolve through automatic learning and thus to perform increasingly complex tasks.

The New Generation Service Centre should allow for control the TCO production tools in a context of strong increase in data volume and the rise of connected objects (IoT).

What are the results of the Smart Support Center project?

Concrete results:
- Coservit Cloud software offer combining supervision and ticketing
- Production management of customer monitoring flows in a Big Data Cloud platform

Current achievements :
- Migration of Coservit Cloud solution to a Big Data Analytics technical architecture
- An intelligent prediction system to anticipate failures
- Integration of the first models for predictive maintenance
- Extend our model to other markets (IoT)
- A recommendation system that correlates supervision and ticketing data

Research areas that are being pursued:
- Application of research models to real data
- (Semi-)automatic update of the supervision policy

Contact ServiceNav and request a demo

You may also be interested in

SN logo

Happy Holidays

The end of the year is often synonymous with a review. For this last day of the year, the ServiceNav team is pleased to share with you

Read More "

Our next events

Our upcoming webinars

Our Previous Webinars

Welcome to ServiceNav!

Do you need some help? More information about our products? Write to us!
We will never sell or share your personal data with third parties. You have taken note of our privacy policy.
We use cookies to ensure the best experience on our site. If you continue to use this site, we will assume that you are satisfied with it.

Reserve your place

We will never sell or share your personal data with third parties. You have taken note of our privacy policy.