Today, monitoring is no longer limited to the IT world. A growing number of essential elements for the functioning of a company's service must be monitored in real time.
Beyond the technical aspect of supervision, and in an increasingly tense operating context, an efficient presentation of information is essential to direct the interventions of the teams at the right time in the right place.
It is in this context, which requires rapid intervention by a technician, that we have set up, for a partner managing airport car parks, a supervision of the various car park access systems.
The case of entry and exit barriers in airport car parks.
An important axis of airport services, automated access systems to car parks are the first and last contact of visitors with airport services, and can, in case of malfunction, cause numerous problems for passengers, airlines and the airport with a chain of effects on all services (delays at baggage drop-offs, security checks, boarding ...)
At the same time, each access road is a concentrate of technologies to allow a flexible and pleasant service to the passengers:
- Ground detection loops,
- Ticket distribution kiosks (Ticket availability, real time coding ...)
- Camera for license plate recognition
- Data logging servers
- Operation of the barriers
- Operation of the illuminated signs
With ServiceNav, the manager was able to create a map of the different access points and know in real time the status of the access systems from a global point of view while having the possibility to go down to a very local view and start a remote diagnosis in order to send the right intervention team.
Implementation in ServiceNav
The implementation in ServiceNav is done in several steps:
- Supervision of all the equipment and services that make up the car park access management system
- Creation of User Services for each of the terminals and displays, then the lanes, then the entrances and exits and finally the car parks.
- The import system of user services available since version 3.12 of ServiceNav has made it possible to create all user services in a very fast way.
- Implementation on a MAP Dashboard for display on a large screen
Operation of the intervention team.
On a screen, the team has a map updated in real time of the status of access to the car parks.
The access to the EL car park (green on the map) is degraded, and more specifically the entrance to this car park.
Before sending a response team to see the cause, a first analysis is performed in ServiceNav by opening the dependency map of the user service "Access P EL".
The access to the car park is degraded (orange colour). In fact, all the exits are functional (User Service "EL - S"), but the entrance is degraded.
If we go down the hierarchy, we quickly understand that the problem comes from the entry channel 2 (User Service "EL Channel E 2"), more specifically the access terminal which has an anomaly (User Service "ELV2 - Terminal"). ServiceNav even provides us with the detail that there are no more cardboard tickets in stock in the kiosk (Unit Service "Ticket Status").
The technician will be able to leave with a stock of cardboard tickets to put the terminal back into service very quickly and allow optimal access to the car park for all airport passengers.