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The importance of relationships in IS governance

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Bruno RICHOUX
Product and Service Director

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Whether large or small, a company needs a tool to ensure that the IT function is in line with the organization's strategies and objectives and that the governance of information systems is based on the company's overall strategy.

No good IS governance without reporting?

Good governance of the information system (IS) consists of aligning its IT strategy with its business strategy. It allows the company to maintain its guideline to implement this strategy and achieve the objectives set. This is where reporting and its importance comes in.

The ServiceNav supervision software was developed for simplify the management and maintenance of IT services. It delivers relevant information via intelligently generated reports. These reports are essential for the good governance of an information system. They provide real added value and not just raw data, which are here analysed and prioritised.

Reports adapted to each interlocutor

The reports provided by the ServiceNav monitoring tool are fully customizable. They provide monitoring information, identify potential capacity problems and recurring incidents. The entire decision-making process is simplified by the generation of these reports..

The reports provide a quick and comprehensive overview of the state of the IT environment, validate compliance with service levels and plan the IT investments required to maintain and optimize the quality of these services.

Undeniable commercial added value

The data delivered has a significant added value on your business strategy.

This is one of the special features of this supervision software: the management of higher level reports.. You no longer have to sort and analyse the raw data yourself, it is sorted and analysed for you by ServiceNav. Substantial time savings Enabling IT departments to focus on service efficiency and optimization.

Dashboards and reports can be adjusted according to the needs and objectives of the company. They are also customizable according to their recipients. Technical information can be delivered to IT departments while the firm's management can focus on the service weather giving them a simple and complete inventory of fixtures.

Reports on the consumption of resources to negotiate budgets, identification of necessary investments, analysis of the financial impact of previous investments: these are linking business activity and IT services so that they can work "hand in hand", to ensure that the IT department implements the necessary actions to deliver the announced benefits and that resources are managed in an optimal way.

Technical directors and business managers are gradually becoming aware of this complementarity, which is necessary for the company and its productivity. Customers, managers and other business decision-makers need to receive information that offers them real added value. They need to know how the services that their business depends on operate, where their resources need to be invested and focused to achieve the best results, and how the service delivery team is performing.

Delivering a suite of information that not everyone is able to understand and analyze brings little added value while custom reportscontaining information relevant to a given interlocutor allow each part of the company to pursue a single strategy.

The aim is to provide the reader of the report with the information he or she really needs. Clients and project managers are waiting for clear indications about what they are doing, how they should do it and for what purpose. They allow everyone to be involved in teamwork, to develop relationships between the different departments of the company.

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