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Why and how to monitor application availability and performance?

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Bruno RICHOUX
Product and Service Director

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Because business processes are becoming increasingly digitalized, companies today have no choice but to give ever greater importance to performance of their IT systems. In their sights, the end-user experience. To ensure that this experience is optimal, IT departments must be proactive about malfunctions and slowdowns in business applications.

Application monitoring

Application Performance Management (APM) is essential to verify the availability of services through application testing. Metrics, RAM, CPU, physical and virtual servers.... Of course, it is important to monitor the hardware components and make sure the machine is working. But it is necessary to go beyond that and monitor the databases, the applications, through user simulations in particular.

The computer monitoring software ServiceNav Monitoring allows you to test the performance of application layers through metrics provided in real time on more than 1,000 checkpoint models across networks, servers, storage, cloud services and applications.

It is thus possible to simulate the availability and performance of applications for the user, by measuring the average response time according to the solicitation of the application system (load test, network response time, processing time of a request on the servers, user response time...).

This supervision makes it possible to effectively control the quality of the user experience and optimize it accordingly.

Identify incidents and trace them back to their origin

The ServiceNav Monitoring dashboard informs you in real time about the performance of the applications. In the event of a problem related to a software application or its environment (network, database, etc.), the component that caused the problem is identified. The impact of the incident is then measured (criticality, number of users affected, duration of service unavailability) and the department concerned is alerted.

ServiceNav Monitoring is distinguished by its service weather to monitor the health of services. Its intuitive dashboard aggregates service level indicators and identifies priorities based on their real impact. Thishypervision allows IS to focus on the user's experience and optimizing the quality of services rather than on correcting critical situations that they can now manage proactively.

For all information on ServiceNav Monitoring software, contact the Coservit team who will help you implement the solution that best suits your company's needs.

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