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Why monitor an Office365 environment

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Florian Mattes
Product Manager ServiceNav

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Full-SaaS application environments such as Office365 can sometimes make users question the value of monitoring.

The reasoning is: "If something goes wrong/is unavailable, I can't get it out of my system. So why supervise? "

This approach is incorrect, and we will demonstrate it.

Monitoring an Office365 environment is useful and necessary in many ways, in a mature and proactive organization.

Monitor usage indicators

Use case: I want to measure the usage of my licenses, mailboxes, and other O365 components, in order to anticipate upgrade/downgrade needs, and adjust my costs by deactivating unused mailboxes or excess licenses, for example.

Some service models to help you:

  • Teams Activity: MS-Office365-Teams-UserActivity / MS-Office365-Teams-ConferencesUsage / MS-Office365-Teams-P2PUsage
  • Exchange box activity : MS-Office365-Exchange-MailboxesActivity / MS-Office365-Exchange-InactiveMailboxes
  • License usage: check_office365_licenses

You can also use our dedicated service model to query any 0365 metric generically, depending on your monitoring needs: Office365-Generic

Monitor commitments & improve service quality

Use case: I have contracted service level agreements (SLA) with my customers/users, so I have to follow them within ServiceNav. These services depend partly on my 0365 environment.

A degradation or unavailability of this environment must impact the SLA, and be known as soon as possible at my level, in order to communicate to the users via the service weather, the mail channel or any other means, and possibly climb to the supplier support, without waiting for user feedback from my helpdesk.

I can also provide a proactive alert service to my users in case they reach a quota on a mailbox, and thus value an increase in quota or help with the implementation of an archiving policy.

Some service models to help you:

  • Health/Service Status: MS-Office365-Status
  • Mailbox saturation (quota): check_o365exchange_mailboxquota

You can also use our dedicated service model to query any 0365 metric generically, depending on your monitoring needs: Office365-Generic

Find all our service models in the Catalog of plugins.

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